Rosewood Hong Kong Hiring! Full Time Guest Relations Manager in Hong Kong - Ricebowl

Opening 17 March 2019, Rosewood Hong Kong will become the newest global property for Rosewood Hotels & Resorts worldwide, as a culmination of the group’s focus on innovation, progressiveness and a differentiated approach to luxury hospitality that is at the core of the Rosewood Hotels’ strategy.

The vertical private estate on the majestic harbour, Rosewood Hong Kong establishes a new paradigm in luxury hospitality and is at the epicentre of the Victoria Dockside arts and cultural district. Victoria Dockside signals the unprecedented development of the Tsim Sha Tsui waterfront in a world-class and transformative planning, design, engineering and architectural project by the award-winning architects Kohn Pedersen Fox Associates, who were pivotal to the development of evolutionary New York neighbourhood Hudson Yards and James Corner Field Operations who led the transformation of the High Line.

Impeccably considered, refined interior concepts by New York-based hospitality design guru Tony Chi of tonychi associates have been designed to create an intimate, exclusive guest experience that is maintained throughout. Transitioning from the bustling streets outside to the enveloping interiors, the guest journey has been designed to emulate the entry into the private chambers of a refined residence, with 322 rooms, 91 suites including 18 specialty suites with sky gardens, private pools and wellness facilities, and 186 Rosewood Residences, which are situated on the higher floors of the building, to create a dialogue with Victoria Harbour that celebrates Rosewood’s integral connectedness to the water. Fundamental to the design of Rosewood Hong Kong has been the incorporation of green spaces and outdoor areas to reflect the vision for the vertical estate, which is utterly residential in look and feel.

Food & Beverage : Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant new gastronomic hub in Kowloon, showcasing a series of unique concepts which reflect the best of the city’s eclectic, globally-renowned dining scene and Rosewood’s signature, innovative approach to intimate, casual and lively dining.
Weddings and Events : Substantial event facilities feature soaring windows, a lawn and private planted terraces with harbour views and state-of-the-art technology, in Rosewood’s noteworthy, high-residential style. Expansive meetings and event space is enhanced by artfully landscaped gardens with immersive harbour views, showcasing Rosewood Hong Kong’s significant event capabilities.
Asaya : Rosewood Hong Kong will be the first urban outpost of Asaya, Rosewood Hotels and Resorts innovative, integrative wellness concept. Integrative wellness is key to the essence of Asaya, which means setting an intention to propel self-change and transformation for the mind, body and inner self.

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences

Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards

Work with various departments to ensure seamless service delivery and promote hotel amenities effectively

Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities

Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure

Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionally

REQUIREMENTS

Degree or Higher Diploma in Hospitality or Tourism management is an advantage

Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity

Solid knowledge on the courteous manner of handling guest’s inquiries and complaints

Proficiency in English, Putonghua and Cantonese is preferable

Proven managerial abilities in people management, strategic planning and decision making

High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.

Full-time