AsiaBusiness Channels Pte Ltd Hiring! Full Time Client Services Manager in , Earn up to SGD 6,000 - Ricebowl

Job Summary We are seeking an analytical, proactive, and commercially sharp Client Services Manager to lead our account management and client operations team. In this pivotal role, you will be the core technical owner responsible for managing the end-to-end client lifecycle, steering premium account retention metrics, resolving complex service exceptions, and optimizing delivery operations tracks for our key corporate accounts. Operating at the intersection of our front-office business consultancy units, backend technical delivery divisions, and corporate executive leadership, you will translate multi-layered partner requirements into high-performance execution roadmaps. The ideal candidate will combine strong pipeline data tracking precision with exceptional professional communication skills to systematically eliminate delivery friction, manage service levels (SLAs), and support long-term regional market expansion.

Key Responsibilities

• Total Client Services Leadership: Direct and monitor the day-to-day agile operations, service priority assignments, and performance execution of our client relations and account support teams.
• Account Lifecycle & Retention Management: Own and drive the end-to-end relationship lifecycle for premium corporate accounts, building structured development pipelines to maximize client retention and brand loyalty.
• Service Level (SLA) Optimization: Monitor and audit operational performance metrics against established Service Level Agreements (SLAs), systematically eliminating fulfillment latencies or communication gaps.
• Escalation & Exception Troubleshooting: Investigate, cross-check, and resolve complex corporate client inquiries, service errors, or billing variations promptly and with extreme diplomacy.
• Client Insights & Analytics Reporting: Track, extract, and interpret multi-layered client engagement datasets and satisfaction indices, compiling comprehensive dashboards and briefs for senior executive review.
• Cross-Functional Coordination: Act as a central communication link between front-office account directors, internal software delivery squads, procurement logisticians, and corporate compliance units.
• Data Governance Compliance: Enforce strict information security standards across all customer databases, ensuring all client registries, contract histories, and operational logs strictly comply with the Personal Data Protection Act (PDPA).

Requirements

• Education: Minimum Diploma or Bachelor's Degree in Business Administration, Corporate Communications, Operations Management, International Commerce, or a related professional discipline.
• Technical Proficiency: High competency in utilizing advanced Microsoft Office Suite applications (specifically Excel for metric databases, pivot tables, and client tracking charts) alongside hands-on experience navigating modern enterprise CRM infrastructure (such as HubSpot or Salesforce).
• Experience: Prior experience as a client services manager, corporate account lead, customer experience supervisor, or commercial operations manager—preferably within a professional services enterprise, B2B technology consultancy, or multi-market trading environment—is required.
• Communication: Exceptional verbal and written English communication skills; professional negotiation etiquette and a polished, collaborative stakeholder management style to interface with both technical crews and corporate directors.
• Core Competencies: Outstanding structural logic, sharp emotional intelligence, intense attention to detail under tight project milestones, and a resilient team-player mindset.

Pay: $4,800.00 - $6,000.00 per month

Work Location: In person