ELLIOTT MOSS CONSULTING PTE. LTD. Hiring! Full Time AMS Manager in Central Region (Singapore), Earn up to SGD 9,000 - Ricebowl

Job Description

• We are seeking an experienced SAP AMS Manager to lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment.
• The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement.
• The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments.

Key Responsibilities

• Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes.
• Own SLA/KPI performance, service reporting, penalties, and service credits.
• Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB establishment.
• Manage AMS teams, on-call rosters, escalations, and coordination with SAP and third-party partners.
• Oversee enhancements, patches, upgrades, and legal/statutory changes.
• Drive RCA, problem elimination, automation, and continuous service improvement.
• Establish and maintain service governance with business and technology stakeholders.
• Ensure compliance with security, access-control, and classified-information handling requirements.
• Work closely with service owners and senior leadership to manage risks, performance, and service quality.

Requirements

• 10+ years of SAP experience, including at least 5 years managing SAP AMS/support services.
• Proven experience owning at least one end-to-end SAP S/4HANA AMS/support engagement.
• Strong knowledge of ITIL-aligned Incident, Problem, Change, and Release Management.
• Experience managing SLA/KPI performance and service governance.
• Proven experience leading large SAP support teams and transition activities.
• Strong understanding of hypercare-to-AMS transition, knowledge transfer, runbooks, and CMDB.
• Experience working within government, defence, or highly secure/regulated environments is highly preferred.
• Excellent stakeholder management, leadership, communication, and problem-solving skills.
• Bachelor's degree in a relevant discipline. Certifications Required: ITIL
• Foundation – Current SAP Activate awareness
• ITIL Managing Professional / Expert PMP or PRINCE2 SAP S/4HANA certification CISM or ISO 27001
• Lead Auditor Preferred Experience Defence or public-sector SAP environments.
• Restricted or air-gapped environments with controlled remote access.
• Managing security-cleared support teams and onsite support requirements.
• Large-scale SAP estates with complex vendor and partner ecosystems.

ELLIOTT MOSS CONSULTING PTE. LTD.

We at Elliott Moss Consultng inspire individuals and organisations to work more effectively and efficiently, and create greater choice in the work domain, for the benefit of all concerned. Our primary mission is to provide our clients with the best suitable employees who bring success to your organiza,on and allows us to grow together.