Job Summary
We are seeking a motivated Indoor Sales Executive to manage customer enquiries, recommend products, process orders, and achieve sales targets while maintaining strong customer relationships and coordinating with internal teams.
Responsibilities
Respond promptly to customer enquiries via phone, WhatsApp, email, and walk-ins to provide accurate information and support
Assess customer needs to recommend appropriate products or services that meet their requirements
Prepare and deliver quotations, process orders efficiently, and follow up on pending enquiries to ensure timely closure
Build and maintain positive relationships with existing customers and identify opportunities to develop new business
Regularly follow up with customers to convert enquiries into confirmed sales
Collaborate with sales, warehouse, and delivery teams to ensure smooth order fulfillment and customer satisfaction
Maintain accurate and up-to-date customer and sales records for reporting and analysis
Address customer concerns professionally and provide timely, effective solutions to enhance customer experience
Prepare basic sales reports and provide regular updates to management on sales performance and customer feedback
Preferred competencies and qualifications
Previous experience in indoor sales, telesales, customer service, or related roles
Strong communication and interpersonal skills applied to engage customers and support sales processes
Customer-focused mindset with a positive and professional attitude
Ability to work independently and collaboratively within a team environment
Effective negotiation and follow-up skills to drive sales conversions
Basic computer proficiency, including Microsoft Office and email usage
Target-oriented with motivation to achieve and exceed sales goals
Other Information
Benefits
Competitive salary
Sales incentives/commission
Friendly working environment
Training and development opportunities
Career growth opportunities
Working Hours
Full-time, 9am to 6pm
Location
Ubi