The Park Lane Hong Kong, Autograph Collection Hiring! Full Time Conference Services Executive - Manager (MICE Logistics) in Hong Kong - Ricebowl

Experience the finest hospitality at The Park Lane Hong Kong, Autograph Collection, Asia's Leading Business Hotel located in the heart of Causeway Bay, 2 minute walking distance away from the subway station, within shopping, dining and entertainment districts. 820 comfortably appointed guestrooms and suites with breathtaking views of the famed Victoria Harbour and Victoria Park. 3 restaurants and bars present distinctive cuisines and tantalizing experiences. Extensive banquets facilities with 15 function rooms with flexible configurations. A contemporary oasis for the 21st-century voyager, The Park Lane Hong Kong, Autograph Collection, is a home away from home for global jetsetters and the discerning business traveller.

Job Summary

Manage end-to-end logistics for MICE groups, ensuring smooth accommodation and event execution. Coordinate with internal departments, resolving guest requests, and delivering high-quality service aligned with guest requirements.

Key Responsibilities

Plan and oversee MICE event logistics (pre-arrival, in-event, post-event)
Coordinate rooming lists, room allocations, arrival/departure logistics for group bookings
Oversee on-site event logistics (meeting room readiness, setup coordination, guest support)
Liaise with hotel departments (Front Office, Housekeeping, F&B, Engineering/AV/IT as applicable, Security/Facilities) to meet guest requirements
Resolve guest requests and operational issues during live event periods
Identify upselling opportunities during group coordination and work with Sales/Reservations to maximize hotel revenue while maintaining guest satisfaction

Requirements

Degree in Business, Tourism, Hospitality Management
2 years’ or above experience in hotel/event operations or MICE logistics is preferred
Good command of English, Mandarin and Cantonese
Familiar with Microsoft Excel, Word and Powerpoint
Strong organization, communication, and cross-department coordination skills
Calm, guest-focused problem-solving under pressure
Results and service oriented with an eye for details
Proficiency in scheduling/coordination tools (e.g., Excel and hotel systems)

• Candidates with more experiences will be considered as Assistant Manager or Manager.

Attractive remuneration package including 5-day work week, Public Holiday, Annual Leave, Duty Meal, Medical and Dental Scheme, Discretionary Bonus and Training Subsidy.

Interested parties please submit your full resume with current & expected salary and contact details to Human Resources Department by clicking the Apply Now button.

You may also contact us via the following contact details:
Address: 310 Gloucester Road, Causeway Bay, Hong Kong

Tel: ************* Fax: *************

The Park Lane Hong Kong, Autograph Collection is an equal opportunity employer and we welcome applications from all qualified candidates.

Personal data provided by job applicants will be used for recruitment purpose only and will be treated in strict confidence. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

Full-time,Permanent