CXS Analytics Hiring! Full Time Business Analyst in Federal Territory - Ricebowl

How You’ll Shape the Product as a Business Analyst

As a Business Analyst, Product, you’ll be part of the team that turns real customer needs and ideas into products that make a difference. You’ll play a key role in helping us build products that are not only technically sound, but genuinely useful to the people who use them.

Here’s where you’ll get to make an impact:

1. Product Discovery & Analysis

• Support discovery for new features: synthesise customer feedback, support tickets, and implementation team input into problem statements
• Analyse product usage data to identify adoption gaps, drop-off points and friction in existing features
• Conduct fit-gap analysis between recurring client requests and current platform capabilities
• Maintain a structured log of customer feedback and enhancement requests, themed and sized for prioritisation
• Support competitive and market research on HR technology and talent intelligence products

2. Requirements & Specification

• Write user stories and acceptance criteria in Jira for features on the product roadmap
• Document functional specifications in Confluence using established templates
• Create process flows, user journeys and state diagrams using Lucidchart or Miro
• Work with Design on wireframes and prototypes in Figma to pressure-test requirements before build
• Track requirement changes and maintain traceability from customer problem through to shipped feature

3. Delivery & Release Support

• Participate in backlog refinement, sprint planning, stand-ups and retrospectives
• Answer clarification questions from engineering during the sprint and keep tickets current
• Develop test scenarios from acceptance criteria and verify delivered work against them
• Log and track defects in Jira, verify fixes, and support release sign-off
• Prepare release notes and internal enablement material for Implementation, Sales and Support teams

4. Measurement & Professional Development

• Report on agreed product metrics - feature adoption, engagement, funnel conversion on a regular cadence
• Build deep product knowledge of the InsightAccess platform and its configuration model
• Build domain knowledge in HR technology and talent management
• Learn how good product work is done here, and get better at it deliberately
• Work toward a recognised product or business analysis certification, with company support

Who Thrives in This Role:-

You’ll thrive in this role if you’re someone who enjoys figuring things out, asking the right questions, and turning ambiguity into clarity. You don’t need to know everything on day one — but you should be curious, analytical, and willing to learn quickly.

You’re likely to thrive here if you:

• Think beyond the request. You’re curious about the why behind a user or stakeholder request, and you look for the underlying problem rather than simply taking requirements at face value.
• Enjoy solving messy problems. You’re comfortable working with incomplete information, connecting the dots, identifying gaps, and turning unclear requirements into something actionable.
• Take ownership. When you spot a problem, inconsistency, or opportunity, you raise it and explore possible solutions instead of waiting to be told what to do.
• Learn by doing. You’re willing to pick up new tools, processes, and concepts — including things that may not come with a formal training guide.
• Have a strong analytical mindset. You enjoy working with data, spotting patterns, validating assumptions, and using evidence to support decisions.
• Can bridge business and technology. You can explain a technical constraint in a way a commercial stakeholder understands, and translate business needs into clear requirements for a technical team.
• Care about the details. You naturally check your work, notice inconsistencies, and keep documentation, requirements, and follow-ups organised.
• Are comfortable with AI. You already use AI assistants as part of your work or learning — and importantly, you know that AI can be wrong. You’re willing to question outputs, refine prompts, and validate what you get.
• Are curious about how products work. You’re interested in understanding how features behave, why users interact with them in certain ways, and where a product or AI-powered feature might break.
• Communicate clearly. You can turn complex information into a clear written explanation, user story, requirement, or conversation.

You don't need to tick every box. If you're a fresh graduate with strong analytical thinking, curiosity, and a genuine interest in SaaS, technology, products, and AI, we’d still like to hear from you.