- River Valley Central Region (Singapore) Singapore
INEOS SINGAPORE PTE. LTD. Hiring! Full Time Customer Technical Service - Market Development Manager – APAC in Central Region (Singapore), Earn up to SGD 17,000 - Ricebowl
Customer Technical Service - Market Development Manager – APAC
INEOS SINGAPORE PTE. LTD.
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Job Description
Responsibilities
Responsibilities & Accountabilities
The purpose of the role is to help maintain current customers while also ensuring growth and high performance of the business by
identifying and delivering innovative solutions to market needs which result in higher margins, growth in new applications, and options to manage the share shift in adynamic marketplace
providing customer technical support, which enhances the ability of our customers to understand the complexities of our products and use our products in their applications
identifying products that are best suited for the application, and to be able to identify if a tailored or new product should be developed
providing technical insights to differentiate our products from the competition
monitoring and influencing the manufacturing organization to proactively manage product performance
assessing competitor technologies, capabilities, and impact to the market
responding to our customers’ requests for technical information and samples in a timely manner
anticipating and managing the testing required to meet specific standards in the market
interacting with other functional groups (e.g., Marketing, Sales, Operations, Procurement, Logistics, QC, and Product Stewardship) to meet customer needs
identifying and participating in the valorisation and commercialization of lower valued products and by products
supporting efforts a.o. product registration, product specification database and approvals, sample shipment management, advertising, etc
fostering innovation by developing new applications by screening markets for potential use of our products with a focus on increased volumes at attractive margins
influencing the industry through participation in industry groups’ conferences, and presentation of papers
providing customer samples as requested, gathering intelligence on application and potential volumes
developing deep understanding of markets and customer’s technology, and the impact of our products on customer’s processes and end uses
preparing and presenting technical information to customers and distributors and provide training on our products and associated applications
following through on customer complaints to a satisfactory and fully supported conclusion
Skills & Knowledge Required
Education/Experience
MSc in Chemical Engineering or Chemistry
At least 10 years of experience in chemical industry
Broad experience in R&D, manufacturing, and/or market development
Technical Skills
a high level of product knowledge and the impact of product properties on end-use applications
knowledge of IP processes and the use of IP to defend our businesses
ability to provide high-quality technical support to the global customers and commercial team
ability to evaluate opportunities, utilize problem solving skills, and a proven track record of providing innovative solutions which add business value
a solid understanding of both business and technical objectives and strategies
proven technical leadership and networking skills through technical network participation
understanding of the company technology in both theory and application
experience and ability to lead/conduct tests on the laboratory bench as well as at the plant scale
knowledge of competitive technologies and their economics
Behavioral Skills
inspirational presenter able to deal with any audience and adapt presentation on the move
actively demonstrates commitment to high-performance standards. Makes decisions, sets priorities or chooses goals based on explicit considerations of potential profit, return on investment or cost/benefit analysis
identifies and anticipates future opportunities. Acts decisively in dealing with opportunities or crises on a daily basis, setting priorities or choosing goals to achieve business success.
co-ordinate and lead a number of different team projects at different stages of completion, identifying stretch targets and milestones
aware of the business strategies of peers in the industry and of the potential impact of external events on INEOS operations
understands the unspoken meanings and motivations of others, even in highly subtle or "political" situations, inside or outside the company and/or across different cultures
driving force in the networks in which he or she participates. Develops and uses a wide-based, multi-disciplinary network, both inside and outside INEOS, to enhance business results
thinks clearly and stays focused in unpredictable or stressful situations. Uses conceptual skills to anticipate, identify and prioritize highly complex issues
innovative thinker. Integrates many ideas and observations about complex issues into clear concepts that create useful insights for the business. Encourages and sponsors innovation
clearly sees the big picture. Creates new ways to help others understand complex situations, problems or opportunities
INEOS is a rapidly growing manufacturer of petrochemicals, specialty and intermediate chemcials and polymers. INEOS includes 67 manufacturing facilities in 16 countries throughout the world with approximately 17,000 employees. INEOS' annual turnover is around $40bn making it the 3rd largest chemical company in the world. INEOS is a customer-focused company and our business mission is to be the supplier of choice to our customers.
INEOS is a proven leader in the production of specialty chemicals for use in polyethylene, lubricants, fuel additives, surfactants, and other specialty materials. The company produces a comprehensive range of specialty and intermediate chemicals derived from ethylene and isobutene. It is a proven industry leader, with a strong track record of product quality, engineering excellence and innovation.
The purpose of the role is to help maintain current customers while also ensuring growth and high performance of the business by
identifying and delivering innovative solutions to market needs which result in higher margins, growth in new applications, and options to manage the share shift in adynamic marketplace
providing customer technical support, which enhances the ability of our customers to understand the complexities of our products and use our products in their applications
identifying products that are best suited for the application, and to be able to identify if a tailored or new product should be developed
providing technical insights to differentiate our products from the competition
monitoring and influencing the manufacturing organization to proactively manage product performance
assessing competitor technologies, capabilities, and impact to the market
responding to our customers’ requests for technical information and samples in a timely manner
anticipating and managing the testing required to meet specific standards in the market
interacting with other functional groups (e.g., Marketing, Sales, Operations, Procurement, Logistics, QC, and Product Stewardship) to meet customer needs
identifying and participating in the valorisation and commercialization of lower valued products and by products
supporting efforts a.o. product registration, product specification database and approvals, sample shipment management, advertising, etc
fostering innovation by developing new applications by screening markets for potential use of our products with a focus on increased volumes at attractive margins
influencing the industry through participation in industry groups’ conferences, and presentation of papers
providing customer samples as requested, gathering intelligence on application and potential volumes
developing deep understanding of markets and customer’s technology, and the impact of our products on customer’s processes and end uses
preparing and presenting technical information to customers and distributors and provide training on our products and associated applications
following through on customer complaints to a satisfactory and fully supported conclusion
Skills & Knowledge Required
Education/Experience
MSc in Chemical Engineering or Chemistry
At least 10 years of experience in chemical industry
Broad experience in R&D, manufacturing, and/or market development
Technical Skills
a high level of product knowledge and the impact of product properties on end-use applications
knowledge of IP processes and the use of IP to defend our businesses
ability to provide high-quality technical support to the global customers and commercial team
ability to evaluate opportunities, utilize problem solving skills, and a proven track record of providing innovative solutions which add business value
a solid understanding of both business and technical objectives and strategies
proven technical leadership and networking skills through technical network participation
understanding of the company technology in both theory and application
experience and ability to lead/conduct tests on the laboratory bench as well as at the plant scale
knowledge of competitive technologies and their economics
Behavioral Skills
inspirational presenter able to deal with any audience and adapt presentation on the move
actively demonstrates commitment to high-performance standards. Makes decisions, sets priorities or chooses goals based on explicit considerations of potential profit, return on investment or cost/benefit analysis
identifies and anticipates future opportunities. Acts decisively in dealing with opportunities or crises on a daily basis, setting priorities or choosing goals to achieve business success.
co-ordinate and lead a number of different team projects at different stages of completion, identifying stretch targets and milestones
aware of the business strategies of peers in the industry and of the potential impact of external events on INEOS operations
understands the unspoken meanings and motivations of others, even in highly subtle or "political" situations, inside or outside the company and/or across different cultures
driving force in the networks in which he or she participates. Develops and uses a wide-based, multi-disciplinary network, both inside and outside INEOS, to enhance business results
thinks clearly and stays focused in unpredictable or stressful situations. Uses conceptual skills to anticipate, identify and prioritize highly complex issues
innovative thinker. Integrates many ideas and observations about complex issues into clear concepts that create useful insights for the business. Encourages and sponsors innovation
clearly sees the big picture. Creates new ways to help others understand complex situations, problems or opportunities
INEOS is a rapidly growing manufacturer of petrochemicals, specialty and intermediate chemcials and polymers. INEOS includes 67 manufacturing facilities in 16 countries throughout the world with approximately 17,000 employees. INEOS' annual turnover is around $40bn making it the 3rd largest chemical company in the world. INEOS is a customer-focused company and our business mission is to be the supplier of choice to our customers.
INEOS is a proven leader in the production of specialty chemicals for use in polyethylene, lubricants, fuel additives, surfactants, and other specialty materials. The company produces a comprehensive range of specialty and intermediate chemicals derived from ethylene and isobutene. It is a proven industry leader, with a strong track record of product quality, engineering excellence and innovation.
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