Job Summary
Responsible for supporting the end-to-end implementation and onboarding of AI-driven and enterprise software solutions, working closely with customers and internal technical teams from requirements gathering through go-live.
Job Responsibilities
- Coordinate software implementation, onboarding, and deployment projects.
- Gather and document customer requirements and translate them into implementation activities.
- Configure solutions based on customer requirements.
- Coordinate UAT, data migration, API/integration, and deployment activities with technical teams.
- Conduct customer workshops, product demonstrations, and user training.
- Track project timelines, deliverables, and implementation issues.
- Support go-live, post-implementation stabilization, and handover to Support/Customer Success.
- Prepare implementation documentation, user guides, and training materials.
- Identify customer pain points and recommend process improvements.
Job Requirements
- Bachelor's Degree in IT, Computer Science, Business Information Systems, Engineering, or related fields.
- 2–3 years of experience in software implementation, SaaS deployment, customer onboarding, business analysis, or project coordination.
- Experience working on customer-facing software projects.
- Knowledge of software configuration, APIs, webhooks, system integration, and data migration.
- Strong communication, coordination, documentation, and problem-solving skills.
- Comfortable working with technical and non-technical stakeholders.
Added Advantage
- Experience with AI, LLM, chatbot, AI agent, or automation solutions.
- SaaS, CRM, ERP, Contact Centre, or Digital Transformation experience.
- Familiarity with Agile/Scrum, Jira, SSO, cloud services, or databases.
- Customer training or user enablement experience.
For those who have what it takes, please apply online or send in your profile to:
Consultant: Lara
Email: *************
Tel : ************* 228
For more job opportunities, please visit *************
OUR SERVICE FOR JOB SEEKER IS FREE!
Pay: RM5,000.00 - RM6,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Education:
Experience:
- Business Analyst / Junior Project manager etc : 2 years (Preferred)
Work Location: In person