- Shah Alam Selangor Malaysia
Working Location
Job Description
Responsibilities
Job Description
* Maintain and update daily operational data and records accurately.
* Monitor parcel status, including pending, problem, return and delivery status.
* Follow up on pending or problematic parcels with the Operations Team.
* Prepare daily, weekly and monthly operational reports.
* Record and monitor customer complaints and ensure proper follow-up.
* Ensure all data entered into the system is accurate, complete and up to date.
* Assist management in preparing reports and basic data analysis.
* Coordinate with Operations, Dispatchers and Riders regarding parcel and operational issues.
* Maintain proper filing and documentation of operational records.
* Perform other administrative duties and tasks assigned by the management.
Candidate criteria
* Minimum SPM / Diploma or equivalent.
* Experience in Data Entry, Administration, Customer Service or Logistics is an advantage.
* Good computer skills, especially Microsoft Excel / Google Sheets.
* Comfortable working with systems and large amounts of data.
* Good attention to detail and accuracy.
* Able to identify errors and discrepancies in data.
* Good communication and problem-solving skills.
* Able to work under pressure in a fast-paced courier/logistics environment.
* Responsible, organised and able to work independently.
* Willing to work according to the operational schedule when required.
Pay: RM1,800.00 - RM2,500.00 per month
Work Location: In person
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