Net2Source Inc. Hiring! Full Time Change Coordinator in Selangor - Ricebowl

Change Coordinator Roles and Responsibilities:

• Performing a role of Dedicated Change Coordinator (Bilingual in English/Mandarin) and develop and maintain Change Advisory Board (CAB) governance documents (process, roles & responsibilities).
• Facilitate communications amongst change requestors, project teams, implementers and the CAB.
• Schedule, facilitate, and moderate weekly CAB meetings.
• Perform assessment, categorization, and assignment of all incoming Change Requests (CRs) using the Client provided ITSM tool
• Ensuring timely and complete impact analysis and implementation planning by assigned engineers.
• Consolidate and present change requests and impact assessments to the CAB for review. Change Request Log and Impact Assessments
• Track the implementation of CAB decisions and address any roadblocks.
• Maintain order and ensure all viewpoints are considered before CAB.
• Document CAB decisions and action items effectively
• Distribute CAB minutes and action items to all stakeholders.
• Maintain a historical record of all CAB activities and decisions in a designated repository identified by CapitaLand.
• Review all RFCs in the Change Technical and Quality Review phase
• Organizes & participates in chairing of CAB meetings.
• Reviews approval responses and moves RFCs to implementation phase.
• Performs PCR of all failed Changes and executes appropriate follow-up actions.
• Coordinate for all the activities in case of Emergency Changes.
• Makes recommendations for Process Improvement activities and (where approved) drives this through to implementation.
• Ensures adherence to the Change Management process
• Clear understanding of SLAs and KPIs associated with Change management
• Customer support towards the change workflow till the RFC closure
• Reporting and analysis skills in ITSM tool and power BI reporting.