Tap Growth Ai Hiring! Full Time Service Desk Engineer in - Ricebowl

We're Hiring: Service Desk Engineer!

We are looking for a proactive and customer-focused Service Desk Engineer to join our team in Singapore. If you have at least 1 year of experience in IT support and thrive in an office environment, this is your opportunity to help deliver exceptional technical assistance and ensure smooth operations for our clients.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk Engineer

What You'll Do:
️ Provide first-level technical support for hardware, software, and network issues
Troubleshoot incidents and escalate complex problems as needed
Respond promptly to service requests via phone, email, or ticketing systems
Assist users with setup, configuration, and maintenance of IT equipment
Document solutions and update knowledge base articles
Collaborate with other IT teams to resolve issues efficiently
Ensure security protocols are followed during support activities

What We're Looking For:
Minimum 1 year of experience in a similar IT support role
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal abilities
Familiarity with Windows/Mac OS environments and common software applications
Ability to work independently in a fast-paced office setting
Customer-oriented mindset with a willingness to learn new technologies

Ready to deliver top-notch IT support? Apply now and become part of our dynamic team!