ALLIANCE EMPIRE SDN BHD Hiring! Full Time CUSTOMER SERVICE EXECUTIVE (RETAIL) in Selangor, Earn up to MYR 4,000 - Ricebowl

WE ARE HIRING….

CUSTOMER SERVICE EXECUTIVE (RETAIL)

Responsibilities

· Oversees the mall’s customer service operations to ensure exceptional guest experience.

· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic

· Supervise daily operations of Customer Service Counter / Concierge

· Ensure professional handling of all shopper and tenant inquiries, feedback, and complaints

· Develop and maintain customer service policies, SOPs and standards

· Monitor service performance and implement improvements to enhance guest satisfaction.

· Lead, train and motivate customer service team to deliver consistent, high-quality service.

· Plan staff duty rosters, evaluate performance and manage grooming and discipline standards

· Conduct regular briefings and service training sessions

· Act as a liaison between tenants and mall management for customer-related matters.

· Coordinate with operations, security and housekeeping team to ensure service quality

· Handle lost & found items and maintain proper records.

· Liaise with security, housekeeping, and maintenance teams when necessary.

· Assist in organizing mall events and promotional activities.

· Prepare daily reports on customer service interactions and issues.

· Assist in the sale and redemption of vouchers

· To perform any other ad-hoc assignments as and when required by the Management.

Requirement

· Diploma or Degree in Business Administration, Customer Service, or related field.

· Minimum 3-5 years of experience in customer service, with a manager roles

· Strong leadership, problem-solving, and communication skills.

· Pleasant personality with a service-oriented attitude.

· Strong understanding of customer service principles and practices.

· Excellent communication and interpersonal skills.

· Able to work on weekends and public holidays

· Prior experience in retail, hospitality, or customer service is an advantage.

· Problem-solving and conflict resolution capabilities.

· Detailed-oriented with commitment to delivering exceptional customer experiences.

· Customer-focused mindset with a passion for delivering excellent service.

PLEASE EMAIL YOUR CV TO

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Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person