NTT SINGAPORE PTE. LTD. Hiring! Full Time Vendor - Contract Manager in Central Region (Singapore), Earn up to SGD 10,000 - Ricebowl

Role Overview

The Vendor / Contract Manager is responsible for managing all vendor relationships, contractual obligations, supplier performance, commercial governance, and compliance activities across the assigned account.

The role acts as the primary interface between client stakeholders, internal delivery teams, procurement, legal, finance, and third-party suppliers to ensure vendors meet contractual commitments, service levels, quality standards, and budget objectives.

The successful candidate will drive effective supplier governance, cost optimization, contract compliance, risk mitigation, and continuous service improvement while supporting the strategic objectives of the account.

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Key Responsibilities

Vendor Management & Governance

• Manage relationships with strategic vendors and subcontractors supporting the NUS account.

• Establish and maintain vendor governance frameworks.

• Conduct Monthly Service Reviews (MSR) and Quarterly Business Reviews (QBR).

• Monitor supplier performance against contractual KPIs and SLAs.

• Drive vendor accountability and service improvement initiatives.

• Manage vendor escalations and dispute resolution.

Contract Management

• Manage the complete contract lifecycle, including onboarding, renewals, amendments, and terminations.

• Review and administer Master Service Agreements (MSA), Statements of Work (SOW), and Purchase Orders.

• Ensure compliance with contractual terms and obligations.

• Track contract milestones, renewal dates, and commercial commitments.

• Work closely with legal and procurement teams on contract reviews and negotiations.

Financial & Commercial Management

• Monitor vendor spend against approved budgets.

• Validate invoices and ensure billing accuracy.

• Support forecasting and financial planning activities.

• Identify cost optimization and efficiency opportunities.

• Manage service credits and contract penalties where applicable.

SLA & Performance Management

• Define and monitor vendor performance metrics.

• Track SLA compliance and service quality.

• Produce vendor scorecards and governance reports.

Risk, Compliance & Audit Management

• Manage third-party risk assessments.

• Support audit and compliance activities.

• Ensure compliance with security, privacy, and regulatory requirements.

Stakeholder Management

• Act as the primary point of contact for vendor-related matters.

• Collaborate with client stakeholders, service delivery teams, procurement, finance, legal, and suppliers.

• Provide executive-level reporting and presentations.

• Manage vendor and contractual escalations.

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Experience

• 8+ years of Vendor, Contract, Procurement, or Service Delivery Management experience.

• Experience managing large enterprise contracts.

• Strong understanding of supplier governance and commercial management.

• Experience working with multiple stakeholders, vendors, and delivery teams.

• Experience in higher education or large managed services environments is advantageous.

NTT Singapore Pte Ltd (NTTS) is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.

Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.

NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.

NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.

In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.

NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.