Tech Tiera Corporation Hiring! Full Time Deskside Support Engineer (L2) in Selangor - Ricebowl

Deskside Support Engineer

Location: Petaling Jaya, Selangor

Contract: 12 Months

Budget: Up to RM 4,500

Working Hours: 8:30 AM – 5:30 PM

Key Responsibilities:

• Provide L2 deskside/IT support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot hardware, software, network and connectivity issues.
• Support AV/conference room systems and meeting setups.
• Perform IT asset management, installation, relocation and inventory activities.
• Handle basic network support including switches, routers, cabling and device configuration.
• Manage incidents and service requests while meeting SLA requirements.
• Coordinate with L1 Helpdesk, vendors and global IT teams for issue resolution.

Requirements:

• 2+ years of experience in Desktop/Deskside/L2 IT Support.
• Strong Windows desktop/laptop and hardware troubleshooting skills.
• Experience with printers, mobile devices and basic networking.
• Exposure to AV/conference room support is an advantage.