Phoenix Holywings Sdn.bhd Hiring! Full Time Server in Federal Territory, Earn up to MYR 2,200 - Ricebowl

Job Description:

• Perform table cleaning and setup during operations through closing, following SOPs.
• Provide friendly customer service, product recommendations, and complaint handling.
• Accurately input customer orders into the Point of Sale (POS) system.
• Serve food and beverages according to customer orders and coordinate with the Kitchen and Bar teams.
• Maintain the required Speed of Service standards.
• Perform upselling and cross-selling based on each outlet’s unique selling points.
• Respond to customer requests and complaints promptly, positively, and professionally, and escalate issues when necessary.

Requirements:

• Minimum SPM or equivalent; Certificate/Diploma in Hospitality or F&B is an advantage.
• 1–3 years of experience as a Server, Waiter/Waitress, or F&B Service Crew.
• Strong communication and customer service skills.
• Customer-oriented, friendly, and service-minded.
• Good teamwork and attention to detail.
• Familiar with F&B service SOPs and service sequence.
• Basic knowledge of POS systems and order taking.
• Good Food & Beverage product knowledge and upselling skills.
• Able to handle customer complaints professionally.
• Willing to work in a fast-paced environment and flexible shifts, including weekends/public holidays.

Pay: From RM2,200.00 per month

Work Location: In person