Emapta Global Hiring! Full Time Mandarin Live Chat Customer Support Representative in Federal Territory - Ricebowl

Elevate Customer Experiences Through Exceptional Mandarin Communication

Employment Type: Full time

Work Setup: Work from home

Salary: MYR 4,000

Shift: Shifting schedule

Job Description

Strong digital support depends on professionals who can communicate clearly, respond quickly, and build trust across every conversation. As a Mandarin Live Chat Customer Support Representative, you’ll bring professional-level Mandarin proficiency and direct live chat experience to resolve customer inquiries, guide users through digital processes, and maintain service quality across rotating schedules. Bring your customer service expertise into a global environment with Emapta, where multilingual talent gains remote flexibility, continuous development, international exposure, and long-term opportunities to grow.

Benefits

• Work from home arrangement
• Government benefits
• Fifteen (15) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Qualifications

• Minimum 1 year of customer service experience with direct Live Chat support
• Professional-level Mandarin proficiency, written and spoken, is required
• Diploma, Bachelor’s degree, or higher qualification
• Flexible to work rotating day, afternoon, night, weekend, and public holiday schedules
• Experience handling multiple customer conversations through chat-based support platforms
• Background in BPO, customer experience, digital services, technology, e-commerce, or similar environments is preferred
• Familiarity with CRM systems, ticketing platforms, and digital customer support tools
• Strong communication, problem-solving, documentation, and attention-to-detail skills
• Able to multitask effectively, manage several active conversations, and work independently in a remote setup

Responsibilities

• Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions
• Support customers with account inquiries, platform navigation, service information, and basic technical concerns
• Explain platform features, account security requirements, service processes, and customer procedures clearly and accurately
• Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution
• Maintain accurate documentation of customer interactions and case updates using CRM and support systems
• Consistently achieve customer service, quality, and productivity targets while contributing to overall team success

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Malaysia: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a winner in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!