The D Group Hiring! Full Time Campaign - Client Success Specialist in Federal Territory - Ricebowl

Company Description The D Group (TDG) is a martech agency focused on cultivating consumer loyalty through technology-driven solutions. The company designs innovative loyalty programs that allow shoppers to earn rewards easily via receipt uploads, QR scans, and other seamless digital interactions. TDG is committed to building long-term customer relationships through well-planned campaigns that drive engagement and loyalty. With a strong presence in Malaysia and ambitions across the SEA region, TDG delivers 360-degree digitalization for FMCG clients to redefine shopper experiences and run impactful marketing campaigns.

Role Description The Campaign & Client Success Specialist is a full-time, on-site role based in Kuala Lumpur. This role is responsible for coordinating and executing loyalty and marketing campaigns from planning through post-campaign analysis, ensuring deliverables are completed on time and within scope. The specialist will manage day-to-day client communication, gather requirements, prepare briefs, and collaborate with internal teams such as creative, tech, data and operation to deliver high-quality work. Key tasks include monitoring campaign performance, preparing reports and insights, optimizing campaigns based on analytics, and proactively identifying opportunities to enhance client outcomes. The role also involves maintaining strong client relationships, resolving issues promptly, and supporting continuous improvement in campaign processes and client experience.

Qualifications

• Strong campaign-focused skills, including Campaign Management and experience working on end-to-end Campaigns.
• Excellent Communication skills, with the ability to manage client expectations and collaborate effectively with cross-functional teams.
• Robust Analytical Skills to interpret campaign data, generate insights, and recommend optimizations.
• Solid Project Management capabilities to handle multiple campaigns simultaneously, prioritize tasks, and meet deadlines.
• Relevant experience in marketing, martech, or FMCG environments, preferably in client-facing or account management roles.
• Comfort with digital tools and platforms used in campaign execution, reporting, and collaboration.
• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
• Detail-oriented, adaptable, and able to work effectively in a fast-paced, on-site agency setting in Kuala Lumpur.