ADEMCO (FAR EAST) PTE LTD Hiring! Full Time Call Agent in Central Region (Singapore), Earn up to SGD 2,400 - Ricebowl

Be part of our Central Monitoring Command Center team, respond to all calls and alarm signals promptly and efficiently.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Office next to Havelock MRT Station (TE16)

Description

• Manage all inbound and outbound calls in a timely and professional manner
• Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
• Handle customers’ complaints via phone or correspondence professionally
• Update and maintain a proper record on all customers
• Be involved actively in the customer retention program and strategy
• Work as a team and ensure that the call center service level is met
• Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

• Able to work on rotating morning (7am to 5pm) and afternoon (12.30pm to 10.30pm) shifts, including weekends and Public Holidays, 5 days work week
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
• Candidate with Call Centre experience will have added advantage
• Training will be provided

Please indicate your expected salary in your resume as well. We regret that only shortlisted candidate will be contacted.

Ademco (Far East) Pte Ltd , incorporated in 1977, is one of Asia’s leading security providers to businesses and governments across Asia. Our strong service infrastructure, supported by innovative solution offerings has propelled us to become one of the emerging leaders with a remarkable track record.

Here, we advocate the importance of continuous learning where individuals are groomed and their potential realized. Our success today is attributed to a team of dynamic and passionate individuals, who, over the years, grew and excelled in an environment where opportunities and professional enhancements abound. We believe that individuals equipped with positive attitude and right skill sets will thrive and succeed. If you have the passion, drive and determination to succeed, we want to meet you!