Monolith Multimedia Technologies Hiring! Full Time Regional Video Production Supervisor - onsite @Meta in - Ricebowl

Monolith is seeking a Regional Video Production Supervisor who has a passion for video production (in both a studio environment and in the field), proven audio-visual & broadcast experience, team management, and a commitment to program excellence.

Joining our Video Production teams supporting Meta, the ideal candidate will oversee the Video Production teams in the region that provides end-to-end production including pre-production consultations, creative scripting, technical coordination, setup and support, AV/VC services, streaming, post-production supervision and management.

The ideal candidate should have strong problem solving skills, quantifiable leadership talents, exposure to installed audio-visual systems, and abilities in team and project management; with a

strong background in video productions. Experience with program delivery in an Enterprise environment is ideal.

Key Responsibilities :

• Lead varied & demanding video productions in a high profile studio environment, including driving programs and technical projects with teams across APAC.
• Manage remote video production operations offices by interacting with local team supervisors as required.
• Reviews clients request and provide creative/technical direction for planning, scheduling, and delivery of productions.
• Keeps Service Owner/SDM informed of status of high-priority productions, support plan, and serves as a liaison between staff and follow through to ensure the highest level of customer satisfaction.
• Identify and generate Key Performance Indicators (KPI) within Production scope
• Generate/update and enforce Service Level Agreements (SLA) for all teams
• Applies significant knowledge of industry trends and developments to improve our services.
• Reviews current equipment and provide feedback on workflow etc.
• Identify system and/or workflow deficiencies and implements effective solutions.
• Oversees team's efforts to ensure all entries and schedules are updated on the team’s calendars.
• Oversee works with “flex labor” vendor managers to meet production and customer expectations and needs.
• Provides additional support across all verticals when necessary.
• Have regular syncs with Managers to keep them informed of developments of the service.
• Follows up with team members to communicate specific aspects of the task assigned.
• Identify gaps and drive efficiencies projects in region.
• Oversee the regional SOP for OPEX and CAPEX budgeting, working with other verticals within the team.
• Manages technical resources within allocated budget and client support schedule.
• Contributes in monthly and quarterly status meeting with Management. Provide analyses on trends based on event data.
• Suggest improvement to internal processes along with possible solutions.
• Lead the commissioning and setup of the service in new markets
• Develops and maintains departmental workflow procedures and SOPs.
• Conduct regular trainings and refreshers
• Conduct regular 1:1 with direct reports
• Mentors and guides team members.
• Ensure team’s compliance to HR SOPs.
• Plan onboarding program for new joiners to get them operational in the most efficient manner.
• Conduct regular assessment of the team capabilities via the competency matrix, suggest improvements to the process and/or training or development plans to up-level the team.
• Lead and /or drive team leads towards project(s) delivery, including contribution to SOPs, reports, etc.
• Serves as a point of escalation and provide the highest level of customer service
• Develop clear documentation to educate clients on the team’s services
• Manages client expectations and effectively communicates the team’s level of support.
• Meet stakeholders to inform them of available Services and Programs

Qualifications :

• 5 years of experience in managing a team in a video production environment. (full time employees as opposed to freelancers)
• 5 years of working knowledge in video production, comfortable with audio visual equipment, demonstrating proficiency(s) across audio, video, lighting, streaming and editing disciplines.
• Experience with creative/technical challenges and problem solving needs in an video production environment. Able to keep up with production trends to advise on best approaches and practices.
• Exceptional professionalism and customer-service skills.
• Comfortable interacting with C-Level Executives, celebrities and other VIP guests.
• The desire and ability to have an impactful conversation with users about their support needs and requirements.
• Excellent task management, verbal & written communication skills, combined with relentless follow-up.
• Enjoys working in a team-oriented environment and is highly motivated and communicative.
• With excellent interpersonal skills, with the ability to build relationships and collaborate within a diverse, cross-functional team.
• Able to communicate difficult and sensitive information tactfully.
• Independent critical and creative thinking with bold problem solving.
• Must be comfortable working in a fast-paced, diverse & demanding environment and copes well under pressure.
• Proficient with Google Suite and/or other business applications.
• Familiar with Gen-AI Video Production Tools and Trends advantageous.

-- Monolith, as an equal employment opportunity and affirmative action employer, is committed to diversity, equity and inclusion in our workplace to be able to innovate, transform, and thrive together.