Agensi Pekerjaan Two95 International SDN. BHD. Hiring! Full Time IT Operation Support Specialist - Mandarin Speaking in Selangor, Earn up to MYR 6,500 - Ricebowl

IT Operations Support Specialist (Mandarin Speaking)

Job Type: Contract, 12 Months (Extendable)Salary: RM5,000 – RM6,500 per monthLocation: Petaling Jaya, SelangorWork Arrangement: 100% Work From Office, 5 days per weekExperience: Minimum 2 years of relevant IT Operations / Technical Support experienceLanguage: Mandarin and English – Mandatory

We are looking for an IT Operations Support Specialist to provide day-to-day technical and operational support for enterprise identity management and e-commerce platforms.

This role is suitable for an IT professional with experience in IT operations, application support, service management, or technical support who is interested in working with modern AI tools, automation, and enterprise IT platforms.

You will work closely with internal business teams including Customer Service, Logistics, Marketing, and other stakeholders to ensure system stability, efficient incident resolution, and high-quality IT service delivery.

Key Responsibilities

IT Operations and Technical Support

• Manage and respond to IT support requests through Jira, email, and Microsoft Teams.
• Troubleshoot and resolve common technical and application-related issues.
• Independently resolve the majority of routine incidents and escalate complex issues according to established ITSM processes.
• Monitor and track incidents from initial reporting through resolution and closure.
• Ensure accurate and complete ticket documentation.

AI and Automation

• Utilize AI-powered tools and assistants to support troubleshooting and root cause analysis.
• Use AI tools to improve incident reports, technical documentation, user communications, and knowledge management.
• Explore automation and AI solutions to reduce repetitive operational tasks.
• Support the development of low-code/no-code workflows for ticket classification, data collection, reporting, and operational processes.

Enterprise Platform and E-Commerce Support

• Provide operational support for enterprise identity management and e-commerce platforms.
• Identify potential system risks and operational issues before major business events, promotions, and product launches.
• Analyze historical incidents and recurring issues to recommend preventive actions.
• Support business continuity and system stability during peak periods.

Documentation and Reporting

• Create and maintain troubleshooting guides, knowledge base articles, and technical documentation.
• Maintain standardized templates and workflows in Jira and Confluence.
• Prepare operational reports covering issue types, resolution times, recurring incidents, and service performance.
• Continuously improve documentation and knowledge-sharing processes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT Operations, Technical Support, Application Support, IT Service Management, or a related field.
• Experience supporting e-commerce, internet platforms, enterprise applications, or IAM environments is preferred.
• Strong knowledge of IT troubleshooting and incident management.
• Hands-on experience with Jira and Confluence.
• Familiarity with ITSM processes and ticket management.
• Basic knowledge of HTML, CSS, and JavaScript for troubleshooting purposes.
• Basic understanding of databases and database queries.
• Experience with AI tools, automation, scripting, or low-code/no-code platforms is an advantage.
• Strong problem-solving and analytical skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong sense of ownership and responsibility when handling high-priority incidents.

Language Requirement

Mandarin and English proficiency is mandatory.

Candidates must be able to communicate effectively in both Mandarin and English, including:

• Verbal communication
• Reading and understanding technical information
• Written communication
• Technical documentation and user communication

Work Eligibility

• Candidates must be currently based in Malaysia.
• Candidates must have a valid Malaysian work permit or valid eligibility to work in Malaysia.
• Willing to work 100% from the office in Petaling Jaya, Selangor.
• Willing to work 5 days per week from the office.

Why Join

• Opportunity to work with a leading global technology organization.
• Exposure to enterprise-scale e-commerce and identity management platforms.
• Hands-on experience with AI-assisted IT operations and automation.
• Opportunity to develop expertise in modern ITSM, workflow automation, and enterprise technology.
• 12-month contract with potential for extension.

Pay: RM5,500.00 - RM6,500.00 per month

Work Location: In person