QUESS SELECTION & SERVICES PTE. LTD. Hiring! Full Time Claims Executive in Islandwide (Singapore), Earn up to SGD 3,500 - Ricebowl

General Insurance Claims Executive / Claims Specialist

Key Responsibilities

• Manage day-to-day claims operations, including work processing, claims assessment, documentation, and follow-up activities.

• Review and process General Insurance claims in accordance with company policies, procedures, and regulatory requirements.

• Ensure adequate and timely claims reserving for active claims and maintain accurate claims records.

• Manage claims within statutory and internal timelines, ensuring timely assessment, decisions, and communication.

• Review claims investigated by insurance adjusters/loss adjusters and conduct further investigations on questionable or complex claims to determine policy coverage and liability.

• Assess policy liability, claim validity, supporting documentation, and potential exposures before making recommendations or decisions.

• Manage and coordinate third-party recoveries, including follow-up and documentation to maximise recovery opportunities.

• Conduct annual reviews of claims files to validate reserves, identify inactive claims, and facilitate appropriate claim closures.

• Monitor claims service providers and track KPI performance, service levels, and compliance with agreed requirements.

• Maintain strict adherence to Standard Operating Procedures (SOPs), internal controls, regulatory requirements, and claims governance standards.

• Participate in claims meetings, internal/external audits, reviews, and investigations as required.

• Maintain accurate and complete claims documentation and ensure all claim-related activities are properly recorded.

• Provide advice and communicate effectively on complex claims matters with management and relevant stakeholders.

• Collaborate with internal teams, insurance adjusters, service providers, and other stakeholders to ensure timely and effective claims resolution.

• Perform other claims-related and operational duties as assigned.

Requirements

• Diploma, Degree, or relevant professional qualification.

• 3–5 years of experience in General Insurance Claims, preferably with exposure to multiple classes of insurance.

• Comprehensive knowledge of insurance claims processes, claims assessment, policy liability, reserving, recoveries, and claims administration.

• Strong analytical, investigative, and problem-solving skills, with excellent attention to detail.

• Strong understanding of claims governance, regulatory compliance, SOPs, and audit requirements.

• Excellent communication and interpersonal skills, with the ability to communicate complex claims matters clearly to stakeholders at all management levels.

• High level of integrity, professionalism, and confidentiality.

• Ability to work independently while being an effective team player.

• Adaptable, open-minded, organised, and able to manage multiple priorities and deadlines in a fast-paced environment.
  

  Ankita

  EA License Number: 23C2060 Registration ID is R22109715

  Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

  This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

  e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA