Manpower Malaysia Hiring! Full Time Regional Programme Lead (Asia) in Federal Territory - Ricebowl

About the Client

Our Client is a multinational organization with a strong global presence, committed to driving operational excellence through strategic procurement and enterprise-wide programmes. The organization manages large-scale global initiatives across travel, contingent workforce, and corporate card programmes, partnering with internal stakeholders and managed service providers to deliver efficient, user-focused solutions. With a culture built on collaboration, innovation, and continuous improvement, the Client offers opportunities to contribute to impactful transformation initiatives across multiple regions and business functions.

About the Job

• Location: Kuala Lumpur, Malaysia
• Employment Type: 12-Month Contract
• Working Schedule: Monday to Friday, 9:00 AM - 6:00 PM (Hybrid)
• Compensation:
• Up to RM9,500 for candidates with 5-10 years of relevant experience
• Up to RM12,500 for candidates with 10+ years of relevant experience
• Experience Required: Minimum 5 years in programme management, procurement operations, contingent workforce, travel programme management, or related functions.

Job Responsibilities

• Manage the day-to-day operations of global procurement programmes across the Asia region, ensuring an excellent user experience through effective programme management and oversight of Managed Service Providers (MSPs).
• Act as the regional Subject Matter Expert (SME) and collaborate with MSPs to expand and enhance programme adoption across new countries and business units.
• Identify operational improvement opportunities through strategic performance reviews and drive innovative initiatives that enhance programme effectiveness.
• Support the execution of business and functional strategies by educating, advising, and influencing stakeholders on programme-related matters.
• Provide proactive support to end users, ensuring timely resolution of programme-related queries involving processes, systems, policies, and strategies.
• Develop and deliver training programmes, awareness sessions, and communications to support both existing operations and new initiatives.
• Build and maintain strong relationships with internal stakeholders, supporting cross-functional teams in resolving complex business challenges.
• Monitor programme performance and ensure effective service delivery by working closely with business stakeholders and service providers.
• Participate in 24/7 incident management coverage when required, supporting emergency response activities and business continuity efforts.
• Foster a culture of collaboration, operational excellence, and continuous improvement across procurement teams and business users.
• Partner with procurement teams, suppliers, and business stakeholders to promote a "one team" approach and drive organizational objectives.
• Support procurement modernization and transformation initiatives by leveraging digital solutions to improve efficiency, effectiveness, and value creation.
• Drive programme adoption through effective communication, stakeholder engagement, change management, and storytelling techniques.
• Ensure compliance with applicable policies, procedures, governance standards, and Code of Conduct requirements.

Job Requirements

Education & Experience

• Bachelor's Degree in Procurement, Business, or a related discipline, or equivalent professional experience.
• Minimum 5 years of experience in global contingent workforce programme management, travel programme management, or related programme management functions.
• Experience working within multinational and cross-cultural environments.
• Proven track record in stakeholder management, supplier management, and programme delivery.
• Experience managing crisis or emergency situations, including traveller support, incident response, evacuation coordination, and business recovery activities.

Technical & Functional Competencies

• Strong understanding of programme management methodologies, processes, and best practices.
• Experience designing and implementing user-centric processes and service improvements.
• Knowledge of communication strategies, training development, and change management initiatives.
• Ability to interpret business priorities and translate requirements into strategic programme plans.
• Strong analytical and problem-solving skills with the ability to identify innovative solutions while managing risk.
• Familiarity with contingent labour Vendor Management Systems (VMS) such as Fieldglass, Beeline, or similar platforms is an advantage.

Soft Skills

• Excellent stakeholder engagement, networking, and influencing skills.
• Strong communication and presentation abilities across all organizational levels.
• Ability to work effectively in complex, fast-paced, and matrix environments.
• Strong conflict resolution and relationship management capabilities.
• Resilient, collaborative, and adaptable with a continuous improvement mindset.
• Effective change management skills with the ability to drive adoption and transformation initiatives.

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