Company Overview
Established in 2011, The Golden Concepts offers eldercare products from international and local brands to enhance seniors’ independence and safety. We focus on mobility solutions and foster a purpose-driven, innovative, and close-knit team environment in the growing silver industry.
Job Summary
Manage sales enquiries, order fulfilment, inventory, and product quality to ensure timely deliveries and excellent customer service at The Golden Concepts.
Responsibilities
Respond promptly and professionally to sales enquiries via phone, email, and walk-in customers to drive showroom engagement
Follow up with customers to provide effective after-sales service and resolve issues
Manage order fulfilment processes and coordinate timely deliveries to meet customer expectations
Communicate clearly with delivery personnel and customers to ensure smooth delivery operations
Operate inventory management systems to track stock levels, place supplier orders, and monitor receiving and shipping accuracy
Organise warehouse storage and stock flow to optimise space utilisation and operational efficiency
Lead product assembly, conduct quality control inspections, oversee repairs, and report on quality standards to maintain product reliability
Perform administrative and office tasks to support daily operations and team coordination
Safely carry and load heavy products to facilitate logistics and delivery tasks
Preferred competencies and qualifications
Valid Singapore Class 3 driving license (advantageous for delivery coordination)
Experience or interest in operations, logistics, e-commerce, or customer-facing roles (adds value to role effectiveness)
Required competencies and certifications
Diploma in Business, Operations, Logistics, Retail, or equivalent (essential for understanding core business functions)
What we offer
Experience being part of a purpose-driven, fast-growing company
Career development opportunities
Culture open to new initiatives and ideas
Small, close-knit team with great team culture
Opportunity to work in the growing silver industry
On-the-job training and mentorship
Established in 2011, The Golden Concepts (TGC) was created to encourage positive ageing and to improve the experience that people have when looking for eldercare products. We provide a specially curated selection from both international and local brands to increase the independence and safety of the elderly.
We are serious about revolutionising the way eldercare products are sold in Asia, and we are deeply committed to bringing together the best selection of products to keep seniors independent and safe. A person's mobility is one of the most important aspects in determining quality of life, which is why most of our products are geared towards ensuring and improving mobility.
Our company offers the opportunity to be part of a purpose-driven, fast-growing start-up in the growing silver industry, and to join our close-knit team that encourages new ideas, empowerment and continuous improvement.