Ogawa Hiring! Full Time Customer Care Officer in Selangor - Ricebowl

The Jobs

• Manage incoming calls from customers from various platforms promptly, efficiently and professionally

• Ensuring that all enquiries / service cases are attended within the stipulated time.

• Work closely with Technical Service Team to ensure customers cases are resolved professionally

• Provide helpful and accurate information about products, services, or procedures. 

• Identify opportunities to upsell or cross-sell products and services. 

• To update and maintain customer interaction information in the database or system

• To maintain amicable working relationship with business partner and customers

• Prepare of monthly reports and documentation

The requirements:

• Minimum Diploma/ Higher Diploma in qualification

• Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.

• Customer oriented with good interpersonal and communication skills.

• Highly motivated and ability to work well within a team.

• Ability to handle difficult customers with patience and professionalism. 

• Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage