COPTHORNE KING'S HOTEL SINGAPORE Hiring! Full Time Guest Service Executive - Hotel in Central Region (Singapore) - Ricebowl

Benefits:

Birthday Leave
Special staff rates for F&B and Accommodation under MHR portfolio
Staff meals provided

Roles & Responsibilities
1. Guest Check-in and Check-out

Efficiently handle check-in and check-out procedures.
Provide guests with key cards, hotel information, and relevant details about hotel services and amenities.
Process payments and handle cash, credit card, and billing inquiries in accordance with hotel policies.

2. Reservation Management
Manage guest reservations via phone, email, and online booking system.
Assist guests with inquiries about room availability, rates, and special packages.

3. Guest Relations & Concierge Services
Address guest inquiries, concerns, or complaints.
Provide recommendations for hotel services, local attractions, and dining options.

4. Guest Tele-Communication
Handle incoming and outgoing calls for both in-house and external guests.
Take accurate messages for guests and ensure they are delivered to the appropriate intended recipient.
Provide updates on guest arrivals, departures, or any special requirements to relevant team members.

6. Administrative & Front Desk Operations
Monitor guest accounts for discrepancies and report any issues to the Operations Manager.
Assist in preparing and reviewing daily occupancy reports, guest profiles, and revenue reports.

7. Safety & Security
Monitor hotel access and report any suspicious activities to security staff.
Assist in emergency situations, providing guidance to guests and staff as needed.

8. Upselling & Revenue Enhancemen
Upsell hotel services, including room upgrades.
Promote special packages, promotions, and loyalty programs to guests during check-in.


Requirements


Proficiency in hotel management software Opera Cloud.
Strong communication skills in English.
Excellent interpersonal skills.
Capable of handling multiple tasks simultaneously in a fast-paced environment.