Responsibilities
Sales Support:
Assist the sales team with administrative and operational support.
Coordinate and work closely with Sales Dept and Purchasing Dept.
Track and follow up on customer orders, delivery schedules, and payments.
Customer Service:
Handle customer inquiries via phone and email.
Provide timely updates to customers on order status, delivery, and product availability.
Resolve customer complaints or escalate issues to the appropriate department.
Documentation & Reporting:
Maintain proper filing of sales documents such as quotations, purchase orders, and contracts.
Update and maintain customer records in the excel.
Coordination & Communication:
Liaise with internal departments (e.g., logistics, finance, production) to ensure smooth order processing and delivery.
Coordinate with suppliers or external vendors when needed.
Schedule and arrange meetings, deliveries, and follow-ups for the sales team.
Any other ad-hoc duties assigned by management.
Requirements
Obtained at least a Diploma in any field.
Excellent written and verbal communication skills with strong analytical abilities.
Ability to work well under pressure, detail-oriented and employs a proactive approach to problem-solving.
Positive working attitude, demonstrate good interpersonal skills and ability to work collaboratively in a team.
The ability to multitask, works in a fast-paced environment, and meets deadlines.
Meticulous & high sensitivity in managing confidential reports.
Knowledge of MS office & proficient in Excel.
Must be willing to learn.
Established in 1997, Office Planner (OP) is the first Singapore and Asian-owned office furniture manufacturer to be Eco-label certified by GECA. The prestigious Eco-label is awarded to companies that meet or exceed voluntary standards of environment performance. On top of its Eco-label recognition, Office Planner's green label drive has propelled them to seek Eco-Office certification from Singapore Environment Council (SEC) as well as Greenmark Interior Gold award from BCA. OP's range of office furniture meets international standards:
ANSI/BIFMA X5, and has also attained Ergonomic certification, SS.541 from PSB Singapore.
A company is no longer just about how it looks but how it maximises its "happiness quotient" for its staff and minimises materials to keep even the environment smiling.