Happy Potato Ventures Hiring! Full Time Operations Manager (Central - Northern) in Federal Territory, Earn up to MYR 8,000 - Ricebowl

Key Responsibilities

1. Sales & Outlet Performance

Drive monthly sales growth and achieve sales targets across assigned outlets.

Monitor daily sales, ATV, transaction count, conversion and SSSG.

Identify underperforming outlets and implement corrective action plans.

Improve peak-hour performance, upselling, combo attachment and product mix. Work closely with Marketing and HQ to maximize campaign results.

2. Labour & Cost Control

Control outlet labour and operational costs within approved budgets.

Optimize manpower scheduling, deployment and productivity.

Monitor attendance, punctuality, absenteeism and overtime.

Control wastage, food costs and other operational expenses.

3. Multi-Outlet Operations

Oversee daily operations across direct and franchise outlets.

Ensure smooth opening/closing, service speed, product quality and stock availability. Conduct regular outlet visits and operational checks.

Maintain high standards of customer service, hygiene, cleanliness and discipline.

4. SOP & Operational Excellence

Ensure consistent compliance with company SOPs and operational standards.

Monitor food preparation, stock handling, cash handling and opening/closing procedures.

Identify operational gaps and drive continuous improvement.

5. Team Leadership & People Management

Lead and manage Operation Executives, Area Managers, Supervisors and outlet teams.

Coach, develop and motivate teams to achieve business targets.

Drive accountability, discipline and performance culture.

Conduct performance reviews and address underperformance.

Strengthen communication between HQ and outlet teams.

6. Store Audit & Quality Control

Conduct regular operational audits and store visits.

Monitor product presentation, service standards, staff grooming, cleanliness and equipment condition.

Identify operational risks and ensure timely corrective actions.

7. Franchise Operations

Support franchisees in improving sales, productivity and operational performance.

Ensure franchise outlets comply with brand and operational standards.

Build effective working relationships with franchise partners.

8. Crisis Management & Problem Solving

Resolve manpower shortages, customer complaints, operational breakdowns and outlet emergencies.

Make quick and effective decisions under pressure.

Minimize operational disruptions and ensure business continuity.

Pay: RM7,000.00 - RM8,000.00 per month

Work Location: In person