THE STRAITS HOTEL & SUITES SDN. BHD. Hiring! Full Time IT Support in Johor - Ricebowl

About the role

Provide first-line technical support for hotel staff regarding computer hardware, software, receipt printers, and mobile devices. Monitor and support Point of Sale (POS) terminals, electronic key card encoders, and guest Wi-Fi networks. Configure routers, switches, and local area network (LAN) connections to ensure uninterrupted property communication. Handle password resets, manage active directory user accounts, run daily data backups, and maintain antivirus software protections. Assist in working with external technology vendors for scheduled upgrades or major fixes on specialized hotel applications.

Key responsibilities

• Provide first-line support for hotel staff regarding computer hardware, software, receipt printers, and mobile devices

• Monitor and support Point of Sale (POS) terminals, electronic key card encoders, and guest Wi-Fi networks

• Configure routers, switches, and local area network (LAN) connections to ensure uninterrupted property communication

• Handle password resets and manage active directory user accounts

• Run daily data backups and maintain antivirus software protections

• Assist in working with external technology vendors for scheduled upgrades or major fixes on specialized hotel applications

About you

• Diploma or Degree in Information Technology, Computer Science, or a related field

• 1 to 3 years of technical or help desk support experience, ideally within hospitality, retail, or corporate office environments

• Knowledge of networking fundamentals, Windows/macOS administration, printer troubleshooting, and basic hospitality software navigation

• Strong communication abilities to assist non-technical staff

• Patience and problem-solving skills under tight operational deadlines