Wei Long Electronics Engineering Pte Ltd Hiring! Full Time Customer Service in Johor - Ricebowl

Handle customer enquiries and service requests via phone calls, WhatsApp, social media and email

Attend to customer feedback and complaints professionally

Follow up with customers and coordinate internally to ensure issues are resolved

Prepare and issue invoices and related billing documents

Follow up on outstanding invoices and customer payment status

Maintain proper records of invoices, payments and follow-up actions

Coordinate and arrange manpower mobilization for service, maintenance and site requirements

Liaise with technical and operation teams on customer requests and work arrangements

Follow up on scheduled jobs and service activities

Prepare, organize and maintain company and project documentation

Assist with filing, reports and general administrative duties

Perform stock checking and inventory record updates

Good communication and interpersonal skills

Responsible, organized and able to follow up on tasks independently

Customer-oriented with a positive working attitude

Able to communicate in English and Bahasa Malaysia

Basic computer and Microsoft Office skills

Experience in customer service, administration or operations coordination is an advantage