SRG Asia Pacific Sdn. Bhd. Hiring! Full Time TEAM LEADER - LIVE CHAT - INBOUND in Federal Territory, Earn up to MYR 5,000 - Ricebowl

LIVE CHAT TEAM LEADER

Bangsar & Bukit Jalil | Malaysia

Ready to lead the conversation?

We’re looking for a Live Chat Team Leader who knows how to turn great customer conversations into great customer experiences. If you’re a natural leader, quick thinker, and someone who can keep a team motivated while keeping customers happy — we want YOU!

WHAT YOU'LL BE DOING

Lead & Inspire
Manage, coach and motivate a team of Live Chat Executives to perform at their best.

Own the Customer Conversation
Ensure every chat is handled professionally, efficiently and with a strong customer-first mindset.

Drive Team Performance
Monitor KPIs such as CSAT, AHT, Quality, Productivity & SLA and turn numbers into action.

Coach for Success
Conduct regular coaching, feedback and performance reviews to help your team level up.

Think Fast, Solve Faster
Handle escalations and tricky customer situations with confidence and professionalism.

Quality Champion
Monitor chat quality and ensure the team consistently delivers an excellent customer experience.

Work Across Teams
Collaborate with Operations, QA, Training and other stakeholders to continuously improve the customer journey.

WHAT WE'RE LOOKING FOR

• 2+ years of experience in a Team Leader / Supervisor role within Customer Service, Contact Centre, BPO or Live Chat
• Strong experience managing chat-based customer service teams
• Excellent communication and interpersonal skills
• Comfortable working with KPIs, dashboards and performance metrics
• Strong coaching and people-management skills
• Customer-centric, proactive and solution-oriented
• Able to work in a fast-paced environment
• Comfortable working on rotational shifts, including weekends/public holidays if required

WHY JOIN US?

• Career Growth – Build your leadership career with a growing organisation
• Competitive Salary + Incentives
• Performance Recognition & Rewards
• Training & Development Opportunities
• Fun, energetic & collaborative team culture

Strategic locations:
Bangsar | Bukit Jalil

YOUR NEXT MOVE STARTS HERE

If you’re ready to lead people, drive performance and create exceptional customer experiences, this could be your next big move.

Don't just manage a team.
Build a team that wins.

Pay: RM4,400.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person