Cake Tella Hiring! Full Time Customer Service Representative in Selangor, Earn up to MYR 3,000 - Ricebowl

Responsibilities

Customer Interaction

• Welcome customers warmly, explain product options, and answer questions about ingredients and availability.
• Handle phone support and walk-in customer inquiries clearly and politely.

Order & Fulfillment

• Take orders accurately in person and via phone, enter them into the POS or order system, and confirm details.
• Pack orders with care, check presentation before handover, and ensure timely pickup or delivery handoff.

Shop Support

• Process payments and basic cash handling, and keep the counter and displays tidy during shifts.
• Assist the kitchen and restock items during busy periods, and follow food safety and hygiene rules.

We are an online kitchen where customer placed their order online.

• Communicate Customer Enquiry via Whatsapp, Social Media, Phone Calls
• Handle Delivery order and Packaging
• Handle Complaint with appropriate solutions
• Ensure Customer Satisfaction and Operation Efficiency
• Communicate with Production Team to Ensure Operation Efficiency

Monday to Saturday 8 to 6pm , Sunday off (5 working Days)