- Kuala Lumpur Federal Territory Malaysia
Working Location
Job Description
Responsibilities
2–5 years of experience in administrative, operational, compliance, risk monitoring, or support functions.
· Experience in reviewing, validating, and processing data with high accuracy.
· Strong analytical and problem-solving skills.
· Proficient in Microsoft Office applications, particularly Excel
· Ability to follow established procedures, policies, and service standards.
· Good written and verbal communication skills.
· Ability to handle sensitive and confidential information with discretion.
Key responsibilities
· Review and assess system-generated alerts based on established guidelines and criteria.
· Conduct preliminary checks and validation to identify potential false positives or genuine cases requiring further review.
· Ensure alerts are accurately documented, classified, and escalated to L2 teams where necessary.
· Maintain complete and accurate records of alert assessments and actions taken.
· Support reporting, tracking, and monitoring of alert volumes and trends.
· Collaborate with operational, compliance, and business teams to ensure timely alert resolution.
Important Information
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