ITCAN PTE. LIMITED Hiring! Full Time Test Manager in Islandwide (Singapore), Earn up to SGD 8,000 - Ricebowl

Test Manager  with strong experience in IVR Telephony TMAC and Contact Center testing

Overall 7-10years in Unified Communications testing

3-5 years in a Test Manager or Test Lead role

• Define and own test strategy planning and governance for UC IVR and Contact Center programs
•  Act as the single point of accountability for quality across releases
•  Lead and mentor test leads and engineers onshore offshore
•  Report test progress risks and release readiness to senior stakeholders
•  Manage test cycles environments data and defect lifecycle
•  Strong experience and Lead testing for IVR systems Telephony platforms and TMAC applications
•  Inbound outbound and callback call flows end to end validation
•  Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems
•  Exposure to Genesys Avaya Cisco NICE Amazon Connect
•  Experience in banking contact center transformations
•  Hands on knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools
•  Performance and Load Testing experience for voice platforms