- Johor Bahru Johor Malaysia
Working Location
Job Description
Responsibilities
Role Purpose
The Sales Manager is responsible for leading the sales function, developing the sales team and ensuring consistent achievement of membership targets. The role will initially take full ownership of sales performance for the first club and progressively expand to oversee the Johor Bahru region as additional clubs open.
The Sales Manager is accountable for the final sales result and for ensuring the right people, processes, pipeline, coaching and performance-management systems are in place to deliver consistent results.
Key Responsibilities1. Sales Leadership
· Lead the sales team towards daily, weekly and monthly membership targets.
· Establish a strong culture of accountability, urgency and consistent execution.
· Translate monthly targets into clear individual and team expectations.
· Conduct daily sales briefings, pipeline reviews and performance reviews.
· Lead from the front during critical sales periods.
2. Sales Process Management
· Establish and manage a consistent sales journey: Lead Generation → Contact → Appointment → Show-Up → Club Tour/Presentation → Closing → Membership → Referral.
· Ensure all sales team members consistently follow the required process.
· Monitor conversion at every stage of the funnel and implement improvements where required.
3. Team Development & Coaching
· Recruit, onboard, coach and develop high-performing sales team members.
· Conduct regular sales training and role-play sessions covering prospecting, presentations, objection handling, follow-up and closing.
· Identify individual performance gaps and establish measurable improvement plans.
· Develop future sales leaders as the JB network expands.
4. Lead Generation Strategy
· Establish club-level lead-generation plans sufficient to support membership targets.
· Drive corporate, community, residential and commercial partnerships.
· Coordinate roadshows, events, local activations and referral initiatives.
· Work with marketing to maximise digital lead generation and track lead-source performance.
5. Corporate & Community Development
· Build relationships with companies and organisations within club catchments.
· Develop corporate membership opportunities and employee activations.
· Establish partnerships with surrounding businesses, residences and communities.
· Ensure the team maintains an active corporate prospect pipeline.
6. Performance Management
· Monitor leads, calls, follow-ups, appointments, show-up rates, walk-ins, memberships, conversion, corporate leads, referrals and sales versus target.
· Take immediate corrective action when individual or team performance falls behind required levels.
7. Presale & New Club Openings
· Lead and support sales execution for new JB club presales.
· Work closely with the Sales Specialist/task-force team during launches.
· Establish the local sales team and processes before opening.
· Ensure effective handover from presale into normal operations and maintain post-opening momentum.
8. JB Regional Sales Management
· Oversee sales performance across JB clubs as the portfolio expands.
· Establish regional targets, action plans and lead-generation initiatives.
· Coach club sales teams and benchmark performance across locations.
· Implement intervention and recovery plans for underperforming clubs.
· Develop future Sales Managers and sales leaders.
9. Reporting & Forecasting
· Provide clear visibility of actual sales versus target, pipeline, conversion, lead-generation performance, team performance, corporate pipeline and monthly forecast.
· Highlight key risks, opportunities and corrective actions. Reporting must focus on what happened and what action will be taken next.
Key Performance Indicators
· Club and regional membership sales achievement against target.
· Percentage of sales team consistently achieving individual targets.
· Qualified lead volume and pipeline strength.
· Sales funnel and conversion performance.
· Corporate sales and sustainable partnership development.
· Team capability, coaching effectiveness and performance improvement.
· Successful execution of new JB club presales.
· Consistent regional sales performance as the JB portfolio expands.
Required Competencies
· Proven sales leadership, coaching and team-management capability.
· Strong understanding of sales funnels, conversion management and forecasting.
· Strong analytical, performance-management and problem-solving capability.
· Confident corporate business-development and relationship-management skills.
· Excellent communication, leadership and presentation skills.
· Highly organised and disciplined in sales reporting and follow-up.
· Comfortable operating in a fast-growth, multi-club environment.
· Ability to balance hands-on sales leadership with regional responsibilities.
Success Profile
The successful Sales Manager builds a sales operation that performs consistently rather than relying on individual performers. The role requires someone who can lead people, manage numbers, develop pipelines, coach performance and create a repeatable sales process that scales from one club into the wider Johor Bahru region.
CORE MISSION: LEAD THE TEAM • OWN THE NUMBERS • BUILD THE PIPELINE • DELIVER THE TARGET • SCALE THE REGIO
Pay: RM3,500.00 - RM8,000.00 per month
Work Location: Hybrid remote in Johor Bahru
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