We are recruiting on behalf of our client, an established company in the industrial products sector, for a proactive and customer-oriented Sales Coordinator / Sales Admin to join their team in Ubi.
This is an office-based role where you will support the company's sales operations by handling customer enquiries, preparing quotations, processing orders, coordinating deliveries and providing after-sales support.
You do not need prior industrial product knowledge, as product training will be provided.
This position may be suitable for candidates with experience in sales administration, customer service, order processing, sales support or office coordination who enjoy working with customers and managing multiple tasks in a fast-paced environment.
Key Responsibilities
- Respond promptly and professionally to customer enquiries received through phone, email and website
- Assist customers with product enquiries and provide relevant information
- Prepare quotations, sales invoices and other sales-related documents
- Process customer orders accurately and follow up on order status
- Coordinate with the warehouse and logistics teams to arrange timely deliveries
- Maintain accurate and up-to-date records of customer interactions and sales transactions
- Follow up with customers to ensure orders are processed and delivered smoothly
- Provide after-sales support and assist in resolving customer enquiries or issues
- Work closely with the sales team to support monthly sales objectives
- Perform other sales coordination and administrative duties where required
Requirements
- Comfortable using MS Office, email and online systems
- Good spoken and written English to communicate effectively with customers and colleagues
- Good attention to detail and able to process orders accurately
- Positive attitude with a willingness to learn
- Able to work independently as well as part of a team
EA Personnel Name: HOR CHONG HANN MIKE
EA Personnel No: R1106347
EA License No: 22C0927