- North Bridge Road Downtown Core Central Region (Singapore) Singapore
EL DEVELOPMENT (VENTURES) PTE. LTD. Hiring! Full Time Guest Services Executive in Central Region (Singapore), Earn up to SGD 2,800 - Ricebowl
Guest Services Executive
EL DEVELOPMENT (VENTURES) PTE. LTD.
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Job Description
Responsibilities
Summary
Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.
Job Responsibilities
Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
Assist guests with check-in and check-out, and other cashiering duties
Register guests and assigns rooms according to their reservation confirmation
Work towards maximising room revenue by upselling higher room categories to guests whenever possible
Maintain the privacy of all guests by ensuring their details are kept strictly confidential
Understand all room types and work with Housekeeping to manage room status effectively
Adhere to proper credit matters and cash handling policies and procedures
Understand the usage of internal communication logs to communicate effectively with other colleagues
Handle guest feedback and attempt to perform first person recovery steps
Monitor front office emails and respond to them effectively
Provide guidance and on job training for Guest Services Officer
Ensure and check that all daily front desk tasks are completed
Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
Assist to perform Executive Lounge and Concierge duties whenever required
Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
Be familiar with hotel products and services and recommend to guests accordingly
Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
Maintain complete knowledge of all hotel products and services
Maintain the cleanliness and neatness of the Front Office areas
Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
Attend all briefings, meetings and trainings as assigned by management
Perform other reasonable duties as assigned by the management
Qualifications
Minimum 1 year experience in similar capacity
Excellent communication and interpersonal skills with colleagues and guests
Excellent customer service skills and enjoy creating delightful moments for guests
Able to thrive in a dynamic and fast paced environment
Strong analytical and problem-solving skills
Strong operational leadership with a business mindset
Read, write and speak English fluently
What's in it for you?
Centralised location, walking distance from City Hall MRT
5 days work week
Duty meals and uniform provided
Comprehensive medical benefits
Birthday Leave
Caregiving Leave
AWS
F&B and worldwide hotel discounts
At Pullman Singapore Hill Street – our world is your playground.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.
Job Responsibilities
Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
Assist guests with check-in and check-out, and other cashiering duties
Register guests and assigns rooms according to their reservation confirmation
Work towards maximising room revenue by upselling higher room categories to guests whenever possible
Maintain the privacy of all guests by ensuring their details are kept strictly confidential
Understand all room types and work with Housekeeping to manage room status effectively
Adhere to proper credit matters and cash handling policies and procedures
Understand the usage of internal communication logs to communicate effectively with other colleagues
Handle guest feedback and attempt to perform first person recovery steps
Monitor front office emails and respond to them effectively
Provide guidance and on job training for Guest Services Officer
Ensure and check that all daily front desk tasks are completed
Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
Assist to perform Executive Lounge and Concierge duties whenever required
Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
Be familiar with hotel products and services and recommend to guests accordingly
Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
Maintain complete knowledge of all hotel products and services
Maintain the cleanliness and neatness of the Front Office areas
Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
Attend all briefings, meetings and trainings as assigned by management
Perform other reasonable duties as assigned by the management
Qualifications
Minimum 1 year experience in similar capacity
Excellent communication and interpersonal skills with colleagues and guests
Excellent customer service skills and enjoy creating delightful moments for guests
Able to thrive in a dynamic and fast paced environment
Strong analytical and problem-solving skills
Strong operational leadership with a business mindset
Read, write and speak English fluently
What's in it for you?
Centralised location, walking distance from City Hall MRT
5 days work week
Duty meals and uniform provided
Comprehensive medical benefits
Birthday Leave
Caregiving Leave
AWS
F&B and worldwide hotel discounts
At Pullman Singapore Hill Street – our world is your playground.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
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