Transcosmos Malaysia Hiring! Full Time UAT Tester (Digital Banking) in Federal Territory, Earn up to MYR 6,000 - Ricebowl

Job Summary

The Digital Banking UAT Tester is responsible for testing digital banking systems, applications, and new features from an end-user perspective before they are released. The role ensures that all functions meet business requirements, operate correctly, and provide a smooth and secure customer experience.

Key Responsibilities

• Review business requirements, user stories, process flows, and acceptance criteria.
• Prepare UAT test plans, test scenarios, test cases, and test data.
• Perform end-to-end testing across digital banking platforms, including mobile applications and web portals.
• Test key banking functions such as:
• Customer registration and eKYC
• Login and authentication
• Account opening and account management
• Fund transfers and payments
• DuitNow/FAST or other payment services
• Debit or credit card functions
• Transaction history and statements
• Notifications and alerts
• Password reset and account recovery
• Customer service and dispute workflows
• Conduct positive, negative, regression, integration, and usability testing.
• Compare actual results against expected results and business requirements.
• Identify, document, and report system defects clearly, including screenshots and reproduction steps.
• Track defects and work closely with Business, Product, Operations, Compliance, and Technology teams until resolution.
• Retest resolved defects and confirm that fixes do not affect existing functions.
• Maintain proper UAT documentation and testing evidence for audit and compliance purposes.
• Participate in requirement discussions, defect review meetings, and UAT status updates.
• Highlight critical issues, customer-impact risks, and process gaps before system deployment.
• Support production validation or post-launch testing when required.

Requirements

• Diploma or bachelor’s degree in Information Technology, Business, Banking, Finance, or a related field.
• Previous experience in UAT, software testing, digital banking, fintech, or banking operations is preferred.
• Good understanding of digital banking journeys, customer service processes, and financial transactions.
• Able to interpret business requirements and convert them into detailed test scenarios.
• Strong attention to detail and ability to identify system or process gaps.
• Good analytical, problem-solving, and documentation skills.
• Able to communicate defects and testing outcomes clearly to technical and non-technical stakeholders.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Experience using defect-tracking or project-management tools such as Jira, Azure DevOps, or Confluence is an advantage.
• Basic knowledge of API testing, SQL, or testing tools such as Postman is an added advantage.
• Good command of written and spoken English.
• Able to work independently and meet tight testing timelines.

Preferred Competencies

• Customer-focused mindset
• Critical thinking and analytical ability
• Accuracy and attention to detail
• Clear communication and stakeholder management
• Strong sense of ownership
• Ability to prioritise critical defects
• Awareness of banking security, data privacy, and regulatory requirements

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Work Location: In person