Informa Group Plc. Hiring! Full Time APAC Fulfillment Associate in Pulau Pinang - Ricebowl

This role is based in our Penang office.

Job Description 
Informa TechTarget is seeking an APAC Fulfillment Associate who will be a key member of the Client Delivery team supporting Demand Generation campaigns. 

In this dynamic role, the individual will primarily be responsible for managing all the behind-the-scenes aspects of a Demand Generation campaign from start to finish, ensuring a smooth and successful marketing campaign. The candidate will need to be thorough and extremely organized with strong problem-solving skills and the ability to work with data. Candidates must be critical-thinkers with solid communication skills. A successful candidate will be a team-player who is able to multi-task and work under pressure in a fast-paced environment. 

Job Functions: 

• Manage all behind-the-scenes aspects of demand generation and lead gen campaigns, ensuring operational deadlines are met on a daily and weekly basis 

• Collect, assess, and communicate complex campaign requirements while monitoring progress, pacing, and health of all campaigns to meet end dates and quarterly forecasts 

• Provide top-notch quality assurance on all outgoing client deliverables, ensuring accuracy, proper formatting, and alignment with customer requirements and program goals 

• Select and distribute deliveries to customers on a weekly basis, uploading data to various web portals, FTP sites, and third-party lead management systems 

• Troubleshoot campaign delivery, technical issues, and customer-facing problems, escalating potential issues to Team Leads as needed 

• Manage internal ticketing queue by responding to all Customer Management inquiries (templates, pacing, banishments, client requests) within 24-hour turnaround time 

• Maintain backend system management in real-time, format and record data to conform to corporate standards, and track delivery totals 

• Provide ad hoc customer support including customized reporting, status updates, and performance reports to Sales, Customer Success, and Client Delivery Leadership 

• Collaborate effectively with internal departments to ensure successful campaign delivery and timely execution of all standard deals 

• Monitor and manage forecasted revenue while developing knowledge of core product offerings, audience selection, and email marketing tactics 

• Support day-to-day operational tasks and take on additional projects as needed 

Knowledge, skills and abilities required: 

• Bachelor's degree (concentration in marketing, management, or business preferred but not required) 

•  1-2 years of experience (Operations role is a plus) 

• Strong proficiency in Microsoft Office Suite, particularly Excel 

• Excellent organizational skills with strong attention to detail and ability to manage multiple projects and deadlines simultaneously 

• Demonstrated self-starter who is extremely reliable and works well independently 

• Excellent written and verbal communication skills 

• Confident personality with ability to quickly learn new technologies, applications, and processes 

• Ability and willingness to understand the targeted needs of B2B advertisers, IT professionals, and the IT industry 

• Proven ability to thrive in a fast-paced, dynamic environment while collaborating with diverse colleagues