I-City Hiring! Full Time Duty Manager in Selangor - Ricebowl

Are you a passionate hospitality professional with strong leadership skills and a commitment to exceptional guest service?

Join us as a Duty Manager, where you’ll lead daily hotel operations, ensure guest satisfaction, and uphold our brand standards of hospitality excellence.

️ Job Title: Duty Manager

Location: Wyndham Grand, i-City or Wyndham Suites KLCC

Job Type: Full-time

The Duty Manager oversees daily hotel operations and acts as the key representative of management during assigned shifts. This role ensures seamless coordination between departments, delivers outstanding guest experiences, and maintains operational excellence in line with Wyndham brand’s luxury standards.

Guest Experience & Operations:

• Supervise Front Office, Reservations, and Guest Services to ensure smooth, efficient operations.
• Handle guest inquiries and complaints professionally, ensuring high satisfaction.
• Oversee VIP arrivals, special requests, and group arrangements.
• Conduct inspections of guest and public areas to maintain service quality and cleanliness.

Team Leadership:

• Lead, guide, and motivate associates to uphold brand service standards.
• Conduct shift briefings and ensure effective handovers between teams.
• Support training and development of Front Office staff.

Administration & Coordination:

• Manage daily reports, financial transactions, and system updates in PMS.
• Liaise with all departments to ensure operational consistency.
• Oversee Night Audit and ensure smooth transition between shifts.

Safety & Compliance:

• Act as the on-duty leader in emergencies, ensuring safety and security standards are met.
• Maintain compliance with hotel policies and standard operating procedures.

• Diploma or Degree in Hospitality / Tourism Management, or equivalent.
• Minimum 3–5 years of Front Office experience, including at least 1 year in a supervisory or duty management role.
• Excellent communication, leadership, and decision-making skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of PMS systems and hotel operations procedures.
• Able to work flexible hours, including night shifts, weekends, and public holidays.
• 6-day workweek, as per schedule.
• Willing to work in i-City, Shah Alam or KL