jobs in SINGAPORE EMPLOYMENT AGENCY SERVICES PTE. LTD.

SINGAPORE EMPLOYMENT AGENCY SERVICES PTE. LTD. Hiring! Full Time IT Support Technician in Southeast (Singapore), Earn up to SGD 4,000 - Ricebowl

IT Support Technician

SINGAPORE EMPLOYMENT AGENCY SERVICES PTE. LTD.

Full Time

Geylang, Southeast (Singapore)

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Working Location

  • Geylang Southeast (Singapore) Singapore

Job Description

Responsibilities

  • User Support: Deliver L1 technical assistance across service desk, email, phone, chat, and onsite channels.
  • Ticket Management: Log, classify, prioritize, update, and resolve incidents and service requests in ITSM systems (e.g., ServiceNow, Jira).
  • Endpoint & App Troubleshooting: Resolve issues across Windows 10/11 desktops, Microsoft 365, printers, peripherals, and standard line-of-business software.
  • Identity & Access Management: Execute basic Active Directory and Entra ID tasks, including password resets, account unlocks, and user access provisions.
  • Network & Connectivity Support: Troubleshoot basic local network, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and IP printer issues.
  • Asset & Lifecycle Management: Support user onboarding/offboarding, deploy workstations, install approved software, and maintain IT inventory records.
  • Remote & Escalation Workflows: Provide remote desktop support and escalate complex tickets to L2 teams alongside complete diagnostic notes and error logs.
  • Documentation: Create and maintain Knowledge Base (KB) articles for recurring issues and standard operational fixes.

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