RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Hiring! Full Time Policy Officer in - Ricebowl

Job Role: Policy Servicing Executive (Life Insurance)

Location: Changi Business Park & MBFC

Employment: 12 months contract

Job Responsibilities

• Support the day-to-day operations of the policy servicing team, including monitoring team performance, KPIs and individual productivity.
• Handle customer enquiries and complaints professionally, ensuring concerns are addressed promptly and effectively.
• Work closely with internal stakeholders to improve operational efficiency and streamline policy servicing processes.
• Identify opportunities for service improvement and implement appropriate strategies to enhance customer satisfaction and retention.
• Conduct regular audits to ensure compliance with established policies, procedures and quality standards.
• Utilise data and reports to identify trends, support analysis and recommend process improvements.
• Stay updated on industry trends, best practices and regulatory changes relating to policy servicing.
• Participate in projects, system enhancements and user acceptance testing (UAT), providing feedback on system adequacy.
• Perform other ad-hoc duties and assignments as required.

Requirements

• Diploma or Degree in any relevant discipline.
• Prior experience in policy servicing within the life insurance industry will be advantageous.
• Strong leadership and people management skills, with experience in building and leading high-performing teams.
• Excellent customer service skills with the ability to handle and resolve complex customer issues.
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Comfortable working under tight timelines and in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Strong sense of ownership, attention to detail and commitment to service quality.