Horicon Solution Hiring! Full Time Technical Account Manager in Selangor - Ricebowl

Company Description Horicon Solution Sdn. Bhd. is a concrete flooring specialist supplying machinery, diamond consumables, and floor treatment chemicals to contractors and applicators across Malaysia. The company supports the full job cycle, from concrete placement and finishing to cutting, surface preparation, site dust control, and surface protection systems. A technical team works directly on site with crews to align equipment and consumables with slab conditions and specifications, helping clients achieve the required finish on the first pass and avoid rework. Horicon Solution also operates a dealer program for hardware retailers, machinery dealers, and building material suppliers, providing training and technical support on its own-brand range. Incorporated in 2024 and based in Petaling Jaya, Selangor, the company focuses on engineered concrete solutions and precision results.
Role Description The Technical Account Manager is a full-time, on-site role based in Petaling Jaya, responsible for managing key customer relationships and ensuring successful use of Horicon Solution’s products and systems. This role involves working closely with contractors, applicators, and dealers to understand project requirements, recommend suitable machinery and consumables, and coordinate technical support before and during site work. The Technical Account Manager will handle day-to-day account management activities, including regular client meetings, project follow-ups, performance reviews, and resolution of technical and operational issues. The role includes providing hands-on troubleshooting and product guidance on site, preparing proposals and quotations, supporting sales initiatives, and collaborating with internal technical and operations teams to meet customer timelines and quality expectations. The individual will also contribute to product training sessions, documentation, and continuous improvement of customer service processes.
Qualifications

• Strong account management skills, including client relationship building, stakeholder communication, and ongoing account oversight.
• Technical support and troubleshooting capabilities for machinery and consumables used in concrete flooring applications.
• Sales and customer engagement experience, with the ability to identify opportunities, prepare proposals, and support dealer and contractor programs.
• Project management skills to coordinate site activities, manage timelines, and align internal resources with customer requirements.
• Background or interest in construction, civil engineering, or building materials; experience with concrete flooring equipment is an advantage.
• Ability to work on site with crews, interpret specifications and technical documentation, and communicate clearly in English; proficiency in Bahasa Malaysia is beneficial.
• Comfort with field-based work, including site visits across Malaysia, and a valid driver’s license or reliable transport.
• Diploma or degree in engineering, construction management, or a related technical field preferred, or equivalent practical experience.