NEUTRON PTE. LTD. Hiring! Full Time IT Operation Support Engineer in Central Region (Singapore), Earn up to SGD 3,500 - Ricebowl

Key Responsibilities 

ICT Operations & Service Request Management 

• Raise, track, and manage ICT service requests, incidents, and operational support activities. 

• Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs. 

• Review and validate service request submissions, approvals, and fulfilment evidence. 

• Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary. 

• Maintain accurate records and audit trails for operational activities. 

IT Administration & User Support 

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. 

• Support user onboarding, offboarding, and access management processes. 

• Manage user accounts, shared mailboxes, distribution lists, licences, and security groups. 

• Coordinate endpoint provisioning, software installation, and workplace technology support.