Responsibilities:
Administrative Support:
- Provide general administrative support to the Aftersales Operations team, including filing, photocopying, and data entry.
- Manage and maintain office supplies and equipment.
- Assist in organizing and coordinating meetings, workshops, and training sessions.
- Prepare and distribute meeting minutes and agendas.
Customer Service:
- Answer and direct incoming calls and emails.
- Provide excellent customer service by addressing customer inquiries and complaints promptly and professionally.
- Assist in resolving customer issues and concerns.
Document Management:
- Maintain accurate and up-to-date records of all relevant documents and reports.
- Prepare and submit reports as required.
- Ensure compliance with all relevant policies and procedures
Data Entry and Reporting:
- Input and update customer information into the company's database.
- Generate reports on key performance indicators (KPIs) and other relevant data.
- Analyze data to identify trends and opportunities for improvement.
Other Duties as Assigned:
- Perform other duties as assigned by the supervisor or manager.
Qualifications:
- Minimum SPM qualification
- Possess good communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Able to work independently and as part of a team
- Positive attitude and willingness to learn
- Experience in the automotive industry is an advantage
Job Type: Full-time
Pay: From RM1,800.00 per month
Benefits:
Ability to commute/relocate:
- Kluang: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Administration: 1 year (Required)
- Administrative: 1 year (Required)
Language:
- English (Preferred)
- Bahasa (Preferred)
License/Certification:
Location:
Work Location: In person