Bakez Grocer Hiring! Full Time Retail Supervisor in Selangor, Earn up to MYR 2,500 - Ricebowl

Retail Supervisor

Location: Cyberjaya, Selangor
Employment Type: Full-Time
Work Arrangement: Fully On-Site

Bakez Grocer is looking for an experienced and hands-on Retail Supervisor to oversee the daily operations of our outlet.

The Retail Supervisor will be responsible for store performance, sales, customer service, inventory management, staff supervision, and overall store standards. This role requires someone who can lead a team, solve problems independently, and ensure the outlet operates efficiently and professionally.

Key Responsibilities:

Store Operations & Sales

• Oversee daily store operations to ensure smooth, efficient, and profitable performance
• Lead and motivate the team to achieve daily and monthly sales targets
• Monitor store sales, KPIs, productivity, and operational performance
• Analyse sales trends and customer purchasing patterns to identify sales opportunities
• Implement promotional campaigns, seasonal activities, and sales initiatives
• Ensure all company SOPs, policies, and operational standards are consistently followed
• Take ownership of store issues and work with Management to implement effective solutions

Customer Service & Experience

• Lead the team in providing friendly, professional, and consistent customer service
• Ensure staff have sufficient product knowledge to confidently assist customers
• Assist customers with enquiries relating to bakery ingredients, food packaging, baking tools, kitchen essentials, and related products
• Handle customer feedback, enquiries, and complaints professionally
• Maintain high standards of customer satisfaction and service quality

Team Leadership & Staff Management

• Lead, coach, motivate, and develop the retail team
• Prepare staff duty rosters and ensure adequate manpower coverage
• Monitor staff attendance, punctuality, and leave applications
• Conduct on-the-job training covering product knowledge, customer service, sales techniques, and store procedures
• Monitor individual and team performance and provide coaching where necessary
• Delegate daily tasks and ensure responsibilities are completed on time
• Maintain a positive, disciplined, and collaborative working environment
• Lead by example with strong work ethics and professionalism

Inventory & Stock Control

• Monitor stock levels and coordinate stock ordering and replenishment
• Ensure sufficient availability of fast-moving and key products
• Oversee stock receiving, checking, transfers, replenishment, and stock counts
• Monitor inventory accuracy and investigate stock discrepancies
• Ensure proper FIFO (First In, First Out) stock rotation
• Monitor product quality, expiry dates, damaged goods, and wastage
• Take appropriate measures to minimise stock losses and shrinkage
• Ensure products are correctly priced, labelled, well-stocked, and properly displayed

Merchandising & Store Presentation

• Ensure product displays are neat, attractive, organised, and aligned with company standards
• Ensure promotional and festive displays are properly executed
• Monitor pricing, shelf labels, promotional materials, and product presentation
• Support new product launches and merchandising initiatives

Cash Handling & Administration

• Oversee cashier operations and ensure accurate cash and cashless transactions
• Monitor daily cash counting and reconciliation
• Review sales reports and investigate discrepancies or irregularities
• Maintain accurate sales, inventory, staff, and operational records
• Ensure proper filing and handling of store documentation
• Follow company cash-handling and internal control procedures

Store Standards, Safety & Compliance

• Maintain a clean, organised, safe, and welcoming store environment
• Ensure the team follows food handling, hygiene, workplace safety, and operational requirements
• Conduct regular checks on store cleanliness, product displays, pricing, stock condition, and overall standards
• Ensure equipment, fixtures, and store facilities are properly maintained
• Report maintenance, safety, security, and operational issues to Management promptly
• Ensure company policies and procedures are consistently implemented

Communication & Reporting

• Provide regular updates to Management on sales, staffing, inventory, customer feedback, and operational matters
• Prepare or assist with daily, weekly, and monthly store reports
• Communicate new products, promotions, policies, and operational changes clearly to the team
• Work closely with Management and other departments to ensure smooth store operations

Requirements:

• Diploma or higher qualification in any discipline
• Minimum 2 years of relevant experience in retail operations, retail supervision, store management, or a similar customer-facing leadership role
• Strong leadership, communication, interpersonal, organisational, and problem-solving skills
• Customer-focused with a positive, proactive, responsible, and hands-on attitude
• Confident in leading, coaching, motivating, and developing a retail team
• Able to manage multiple priorities and take ownership of daily store operations
• Good understanding of retail sales, merchandising, inventory, and customer service
• Good communication skills in Bahasa Malaysia and English
• Comfortable using basic computer applications and POS systems
• Able to work independently and make decisions when required
• Willing to work shifts, weekends, and public holidays when required
• Experience in retail, supermarket, bakery supply, FMCG, hospitality, hotel operations, aviation, or F&B is an added advantage
• Must be able to reliably commute to Cyberjaya

Job Types: Full-time, Temporary, Contract

Pay: RM2,000.00 - RM2,500.00 per month

Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person