Jollibee Malaysia Hiring! Full Time Assistant Manager in Federal Territory - Ricebowl

Company Description Jollibee is the largest fast-food chain brand based in the Philippines, operating more than 1,400 stores and holding a dominant share of its home market. The company is known for strict standards in food quality, service, and cleanliness, offering popular products such as Chickenjoy, Yumburger, and Jolly Spaghetti. Jollibee focuses on serving great-tasting, high-quality, and affordable food that appeals to a wide range of customers. The brand is expanding aggressively worldwide, with over 270 international branches across Asia, the Middle East, Europe, and North America, including Malaysia. Joining Jollibee Malaysia offers the opportunity to grow with a well-established, fast-growing global brand in the quick-service restaurant industry.

Role Description The Assistant Manager role at Jollibee Malaysia is a full-time, on-site position based in WP. Kuala Lumpur. The Assistant Manager helps oversee daily restaurant operations, including supervising shifts, managing staff schedules, and ensuring consistent food quality, service, and cleanliness. This role supports inventory management, cash handling, and adherence to company policies and health and safety regulations. The Assistant Manager also assists in training and coaching team members, addressing customer feedback, and promoting a positive dining experience. In addition, the role contributes to meeting sales targets, controlling costs, and implementing local marketing or promotional activities as directed by management.

Qualifications

• Experience in restaurant or retail operations, including supervising teams and managing shifts.
• Strong customer service and people management skills, with the ability to motivate and develop team members.
• Basic knowledge of food safety, hygiene standards, and health and safety regulations in a food service environment.
• Capability in cash handling, inventory monitoring, and ensuring accurate reporting of daily sales and expenses.
• Effective communication and interpersonal skills, with proficiency in English; additional local language skills are an advantage.
• Ability to work full-time, including weekends, evenings, and holidays, in a fast-paced on-site environment in WP. Kuala Lumpur.
• Prior experience as a supervisor or team leader in quick-service restaurants or hospitality is preferred.
• Diploma or degree in Hospitality, Business, or a related field is beneficial, though equivalent work experience may be considered.