Transcosmos Malaysia (TCMY) Hiring! Full Time LMS Application Support Specialist in Federal Territory, Earn up to MYR 6,000 - Ricebowl

Position Title: LMS Support Specialist

Department: Internal Control (In-Con)

Reports To: Process Specialist Manager

Location: KL Sentral

Position Summary

The LMS Support Specialist is responsible for providing day-to-day operational and technical support for the Learning Management System (LMS), ensuring the platform is properly maintained and available to support training and learning activities.

The role will work closely with Trainers, L&D/HR teams, internal stakeholders, and LMS vendors to manage system administration, resolve platform-related issues, support training activities, and ensure a smooth user experience.

Key Responsibilities

1. LMS Administration & Maintenance

· Perform day-to-day administration and maintenance of the LMS platform.

· Manage LMS settings, configurations, user access, roles, permissions, and other administrative functions.

· Assist TD team & Project Trainer in any error related to create and maintain training courses, learning paths, learning plans, assessments, enrolment settings, and other LMS components.

· Support trainers in setting up and maintaining training content, courses, and learning activities.

2. Trainer & User Support

· Provide first-level support and guidance to Trainers and L&D users on LMS functionality and administration.

· Troubleshoot user issues and provide timely solutions or workarounds.

· Prepare and maintain comprehensive user guides, FAQs, and troubleshooting references as required, ensuring all documentation is accurate, up to date to reflect the latest system updates, processes, and requirements.

· Support users during LMS-related training or implementation activities.

3. Vendor Management & Escalation

· Act as the main point of contact for LMS-related technical issues requiring vendor support.

· Investigate and troubleshoot issues before escalating them to the LMS vendor.

· Raise and monitor vendor support tickets, ensuring issues are followed up within the agreed SLA.

· Coordinate with vendors on system defects, enhancements, configuration changes, and new functionalities.

· Participate in User Acceptance Testing (UAT) and regression testing for system changes.

· Perform testing and validation of system fixes, enhancements, and new releases before implementation.

· Maintain proper documentation and records of reported issues, resolutions, and system changes.

4. Reporting & Data Management

· Support L&D teams in extracting and analysing LMS data.

· Ensure LMS training records and user information are accurate and up to date.

· Assist with data cleansing, validation, and reconciliation when required.

5. Documentation & Governance

· Maintain documentation for LMS configuration, processes, workflows, and administrative procedures.

· Ensure LMS administration activities comply with internal policies and processes.

· Maintain records of system changes, issues, resolutions, and vendor communications.

3. Qualifications

Education

· Bachelor's Degree/Diploma in Information Technology, Computer Science, Human Resources, Learning & Development, Business Administration, or a related field.

Experience

· 3-5 years of relevant experience in LMS administration, LMS support, Learning Technology, or a similar role.

· Hands-on experience in managing and maintaining an LMS platform is required.

· Experience supporting Trainers, L&D teams, or end users in an LMS environment.

· Experience in vendor coordination, issue escalation, and system troubleshooting.

· Experience in LMS configuration, user management, course administration, reporting, and system testing.

Technical Skills

· Strong understanding of LMS administration and configuration.

· Familiarity with LMS features such as:

o User and role management

o Course and learning path setup

o Learning plan configuration

o Enrolment and assignment management

o Assessment and completion tracking

o Training reports and dashboards

o Notifications and system settings

· Good troubleshooting and problem-solving skills.

· Experience with UAT, system testing, and defect management.

· Good knowledge of Microsoft Office, particularly Excel, for reporting and data management.

Pay: RM5,000.00 - RM6,000.00 per month

Work Location: In person