- Bandar Penawar, Johor Bandar Penawar Johor Malaysia
Lotus Desaru Beach Resort & Spa Hiring! Full Time Front Office Executive in Johor - Ricebowl
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Job Description
Responsibilities
- Manage daily Front Office operations, including guest check-in, check-out, room assignments, and registration procedures.
- Provide professional and courteous service to guests, ensuring a positive guest experience throughout their stay.
- Handle guest enquiries, requests, feedback, and complaints promptly and professionally.
- Coordinate with Housekeeping, Maintenance, Security, F&B, Reservations, and other departments to ensure smooth hotel operations.
- Monitor room availability, occupancy, room status, and special guest arrangements.
- Process room charges, payments, deposits, refunds, and other guest transactions accurately.
- Maintain accurate guest records and ensure all registration and documentation requirements are properly completed.
- Handle telephone calls, emails, and other guest communications in a timely and professional manner.
- Assist with reservations, room changes, upgrades, special requests, and group bookings when required.
- Prepare and verify daily Front Office reports, cashiering records, and shift handover information.
- Ensure proper handling of cash, credit card transactions, and other payment methods in accordance with hotel procedures.
- Manage guest keys/cards and ensure proper security and confidentiality of guest information.
- Assist VIPs, long-stay guests, groups, and corporate clients according to hotel standards.
- Conduct proper shift handovers and communicate outstanding matters to the incoming team.
- Assist in handling emergency situations and follow the hotel's safety, security, and emergency procedures.
- Maintain a high standard of grooming, professional conduct, and customer service in accordance with hotel standards.
- Promote hotel facilities, services, room upgrades, packages, and other revenue-generating opportunities.
- Support Front Office management in achieving guest satisfaction, operational efficiency, and departmental targets.
- Perform any other duties and responsibilities assigned by the Front Office Manager or Management.
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