- Kuala Lumpur Federal Territory Malaysia
ZICO Holdings Inc Hiring! Full Time Assistant manager – IT in Federal Territory - Ricebowl
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Working Location
Job Description
Responsibilities
Kuala Lumpur
Close: 31/10/2026
Key Responsibilities
IT Compliance:
- Ensure the company adheres to relevant IT regulatory and compliance standards.
- Conduct regular audits, maintain documentation, and provide reports to stakeholders.
- Assist in developing and implementing IT policies and procedures.
Technical Support:
- Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues.
- Troubleshoot and resolve incidents, escalating complex issues when necessary.
Backup IT Infrastructure Management:
- Serve as a backup to the IT Infrastructure Manager for managing and maintaining IT infrastructure.
- Ensure proper data backups and disaster recovery processes are in place.
Microsoft Office 365 Administration:
- Manage and maintain the Office 365 environment, including user accounts, email, SharePoint, and Teams.
- Monitor system performance and ensure availability and security of services.
CCTV and Card Access Systems:
- Provide support for the company’s CCTV and card access systems.
- Troubleshoot and resolve issues, ensuring the systems function effectively.
User Training and Support:
- Conduct small IT demos and training sessions for employees to enhance their technical proficiency.
- Develop user guides and provide ad-hoc training as needed.
General IT Support:
- Assist with IT asset management, including procurement, deployment, and maintenance.
- Participate in IT projects and collaborate with team members to meet departmental goals.
Qualifications and Skills
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
- Minimum 3 years of experience in IT service support or a related role.
- Hands-on experience with Microsoft Office 365 administration.
- Hands-on experience with Microsoft Server Administration
Technical Skills:
- Strong knowledge of IT compliance and regulatory requirements.
- Proficiency in managing CCTV and card access systems.
- Familiarity with IT infrastructure components, including networks and servers.
Soft Skills:
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills to work effectively with end-users and stakeholders.
- Ability to deliver training and presentations to non-technical audiences.
Certifications:
- Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are an advantage.
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