Dexian Hiring! Full Time Human Resources Shared Services in - Ricebowl

Job Description :

• Project Coordination and Tracking
• Maintain project trackers, action logs, issue lists, and milestone updates for PROX transformation initiatives.
• Coordinate meetings, capture key decisions, and follow up on action items with stakeholders.
• Support preparation of leadership updates, project dashboards, and presentation materials.
• Process Documentation and SOP Support
• Support documentation of current-state and future-state GPSS workflows.
• Create and update SOPs, process maps, RACI matrices, FAQs, checklists, and work instructions.
• Help ensure documentation is clear, consistent, searchable, and ready for automation or AI enablement.
• Data Collection, Analysis and Reporting
• Collect and organize operational data, including case volumes, cycle times, service trends, and adoption metrics.
• Maintain dashboards, trackers, benefit logs, process inventories, and reporting templates.
• Prepare clear summaries and basic analysis to support decision-making.
• AI, Automation and Digital Enablement Support
• Support documentation of AI, automation, chatbot, workflow digitization, and self-service use cases.
• Assist with requirements, test scripts, UAT trackers, issue logs, and pilot feedback.
• Track readiness, adoption activities, open issues, and stabilization actions.
• Change Management and Communications Support
• Support communication drafts, user guides, training materials, FAQs, and knowledge updates.
• Track stakeholder readiness, training completion, feedback, and adoption status.
• Maintain change logs, communication calendars, and readiness checklists.
• Operational Support for PROX Transformation
• Support workshops, discovery sessions, stakeholder interviews, and process walkthroughs.
• Provide hands-on coordination and administrative support to keep transformation activities on track.
• Escalate delays, data gaps, missing inputs, and documentation risks in a timely manner.

Skills and Experience

• Diploma or bachelor’s degree in Human Resources, Business Administration, Operations, Data Analytics, Information Systems, or related field.
• Typically 2–5 years of experience in HR operations, shared services, project coordination, process documentation, or business support; fresh graduates with AI or automation project exposure are also welcome to apply.
• Strong coordination, organization, follow-up, documentation, and time management skills.
• Comfortable using Microsoft Word, Excel, PowerPoint, SharePoint, Teams, and project trackers.
• Good attention to detail, basic analytical ability, and ability to consolidate information clearly.
• Professional, discreet, and comfortable working with global teams across time zones.

Preferred Qualifications

• Experience in HR shared services, employee services, global business services, PMO support, or transformation support.
• Exposure to ServiceNow, Workday, Power BI, Power Automate, Microsoft Copilot, SharePoint lists, or similar tools.
• Familiarity with SOPs, process maps, dashboards, UAT support, workshops, or change readiness activities.